Customer Service Representative / Inside Sales

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Paid time off

Company Description

FASTSIGNS ® is a visual communications company using innovative thinking and state-of-the-art technology to create and design graphic solutions for businesses large and small. With over 550 locations world-wide, FASTSIGNS® is the award-winning industry leader known for its broad visual communications expertise. Our exceptional suite of products and services, developed and delivered by our talented and knowledgeable teams, create comprehensive solutions to meet any business or marketing challenge.

FASTSIGNS® is always looking for talented, dedicated professionals to join our team. If you have the skills, abilities, and desire to join our world-class company, then we encourage you to continue with this online job application.

Job Description

The Customer Service Representative (CSR) role is responsible for handling the day to day relationship with current and new FASTSIGNS customers. We constantly receive e-mail and phone requests and the CSR is responsible for the full cycle:

• Capture the customer needs
• Advice on potential solutions
• Work with design & production so the product is manufactured according to the specifications
• Perform quality control checks
• Schedule installation, ship or handoff the product to the customer

A successful CSR is a high energy individual that feels passion to help customers, listens attentively, manages several projects at the same time without losing attention to detail and quality, has great communication skills, is a team player and foremost, understands that a positive experience means we win a customer for life, so is always striving to surpass customer’s expectations.

The CSR also proactively uses his or her abilities to network, obtain new referrals and take over sales and marketing activities to attract new clients.

RESPONSIBILITIES

• Greet and welcome customers in person, via e-mail or phone
• Listen attentively to the customers needs
• Apply consultative sales techniques to define the best way to help the customer solve their problem
• Process estimates, document details about the orders and follow up with clients and coworkers as required
• Interact with design and production to make sure the order is processed accurately
• Perform quality control
• Schedule installation, process shipment or notify customers that product is ready for pickup
• Process customer payments and follow up if payments are delayed
• Call customers to follow up and verify all went well
• Proactively call dormant customers or high potential customers to increase revenue opportunities
• Interact with third party suppliers to source specialty products required by customers
• Interact with the team in cross training and provide ideas on how to increase sales and productivity

QUALIFICATIONS

• Comfortable engaging in sales conversations with both known customers and new potential clients
• Experience working under pressure with multiple tasks/projects and tight deadlines without losing orientation to detail and quality
• Strong organizational and team collaborating skills
• Experience in conflict management and conflict resolution
• Proficient computer and internet skills including Microsoft office suite; adobe suite experience a plus
• Strong verbal and written communication skills
• Basic math skills
• At least three years in retail or inside sales or equivalent experience is preferred
• Bachelor’s degree in marketing, business, or design is preferred
• Understanding of and experience in the sign industry preferred
• Maintain a valid driver’s license

Benefits

Balanced Work-Life Company Culture

Casual and creative work environment

Holidays

Paid Vacation