Customer Support Representative

Customer Support Representative Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative . This is a full-time benefitted onsite position (5 days a week) based in the Lakewood, CO area. Roles and Responsibilities Answer customer product questions, assist with orders, track returns, accept payments for online products Document customer interactions in a tracking system Handle fax, e‑mail and phone inquiries Track calls and service requests Escalate problem calls to other service providers Occasional warehouse product management support Perform other tasks as assigned Qualifications At least 6 months of customer interaction experience Phone sales or support experience is preferred Experience working in an office setting using fax, e‑mail and phones preferred Experience providing support to end users on web site navigation ideal Excellent customer service and phone etiquette skills required Excellent communications and interpersonal skills required Astor & Sanders Corporation ( offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation (#Astor) is an Equal Opportunity Employer. Benefits Generous Paid Time Off (PTO) and all Federal Holidays off Comprehensive Health and Dental Insurance Coverage Retirement Savings Plan Pre‑Tax Benefit Programs Wellness and Work‑Life Support Professional Development Performance and Referral Bonuses Life and Disability Insurance #J-18808-Ljbffr