Customer Service Associate
inSync Staffing
Customer Service Associate
Assists customers in the loading zone and ensures shopping tools are readily available during the entire shopping journey. Maintains the flow of carts/baby strollers throughout the store to ensure maximum availability to the customer to strengthen ***'s position as the best home furnishing store.
Responsibilities:
- Provides friendly, safe, and efficient car loading and/or unloading service, while maintaining a clean loading zone by removing strapping, excess carts, and cardboard.
- Ensures all physical shopping tools throughout the store layout are monitored and filled to par levels during open business. This includes all carts, pencils, yellow bags, maps, twine, etc.
- Ensure physical shopping tools are filled at closing and ready for the next opening business day. This includes all carts, pencils, yellow bags, maps, twine, etc.
- Monitor the condition of physical and digital shopping tools and report any IT issues accordingly and remove any physical stands/tools that are not in safe condition.
- Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
- Support in other customer service areas (FSHO, Exchanges & returns, Click & Collect) as needed.
- When supporting Full Serve Hand Out (FSHO), provides customers with a simple and efficient handout experience.
- When supporting in Returns, ensures products and equipment are properly staged for next step in process.
- When supporting Click & Collect, create a positive customer experience by ensuring accurate orders are handed over to customers.
Physical Demands: Lifting up to 50lbs and walking frequently. Working Conditions: Outdoor 50% of the time.
Benefits: Health insurance, Health savings account, Dental Insurance, Vision Insurance, Flexible spending accounts, Life insurance, Retirement plan.
inSync StaffingVacancy posted 10 hours ago
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