Info Systems Business Analyst / Client Services Analyst I

Job Description

Job Description

I'm hiring an Info Systems Business Analyst / Client Services Analyst I for a 52-week contract opportunity.

This role is remote after 2 weeks of required onsite training in Sacramento.

Schedule:
Monday-Friday, 8:00 AM-5:00 PM

Start Date:
8/3/2026

Equipment provided

This person will support business analysis needs within a managed care administration environment. The role partners with business relationship owners, IS delivery teams, SMEs, and customers to gather, evaluate, and document business and functional requirements across the service delivery lifecycle.

What you'll be doing:
Gathering and documenting business requirements, functional specifications, workflows, use cases, and process maps

Conducting interviews, workshops, surveys, and stakeholder discussions

Translating business needs into functional requirements and system/process solutions

Supporting workflow analysis, data flow modeling, functional decomposition, and continuous service improvement

Helping clarify business needs, reconcile conflicting information, and support application/process issue resolution

Coordinating across business, IT, SMEs, and customers to support successful delivery

Required:
Bachelor's degree or equivalent education/experience

Experience with business requirements gathering, documentation, and functional specifications

Experience with workflow analysis, data flow modeling, functional decomposition, and use cases

Strong communication, facilitation, analytical, and problem-solving skills

Ability to work independently with moderate direction and collaborate across departments

Preferred:
Experience with Continual Service Improvement or continuous process improvement

Conceptual knowledge of Lean methodologies

Experience with Microsoft Visio or workflow tools

Business Relationship Management or project methodology experience

Experience supporting business cases, SOWs, KPIs, benefits, and lifecycle documentation

Experience in Information Services, managed care, health plan, or enrollment environments

Fair chance hiring information:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Pay Details: $35.00 to $44.00 per hour

Search managed by: Eben Mahoney

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.