Operations Coordinator - Security (Part Time)

Job Description

Job Description

Security & Operations Coordinator (Part Time)

Position Overview:

The Security & Operations Coordinator supports daily security operations and on-site facilities coordination at the Brilliant Earth Distribution Center. Reporting to the Corporate Security Manager, this role serves as a key point of contact for employees, visitors and vendors, ensuring a productive and secure atmosphere. The Security & Operations Coordinator maintains a safe environment for employees, safeguards company assets, enforces security policies, oversees third-party vendor work, and ensures physical security systems function properly.

This is a part-time role based in our Secaucus, NJ facility. The ideal candidate will be available to work 10-hour day shifts on Mondays and Tuesdays. The targeted hourly range for this position is $21/hour - $25/hour. This compensation budget range may be adjusted at any time at the discretion of the company.

What you'll do:

• Build and maintain collaborative working relationships with on-site DC employees, the Security Team, Retail Operations, and third-party vendors
• On-Site Security Operations & Access Management:
  • Provide on-site security coverage at the Distribution Center during scheduled shifts
  • Manage visitor check-in via the Eden system; verify identities and notify hosts
  • Enforce entry/exit procedures for employees, visitors, and deliveries; route packages to the receiving dock and food deliveries to the exterior door
  • Issue, track, and reconcile daily guest fobs with accurate sign-out records
  • Conduct scheduled interior and perimeter patrols
  • Provide escort and monitoring for all third-party vendors on-site, including those performing repairs, inspections or facilities work.
  • Support opening and closing procedures
  • Serve as on-site point of contact for police, fire, and EMS during emergencies
  • Report security and safety equipment issues and ensure repairs are completed without compromising facility security

• Security Systems & Ticketing (DC and showrooms):
  • Learn and become proficient in company's security technology platforms and internal communication platforms.
  • Process security tickets for alarm codes, fobs, safes, and CCTV access across the Distribution Center and showroom locations, including activations, deactivations, and access changes
  • Conduct security audits for the Distribution Center and showroom locations
  • Utilize CCTV, Access Control, and Intrusion alarm systems to support investigations and resolve security issues
  • Collaborate with the security team to maintain compliance with security policies and procedures

• Facilities Support:
  • Serve as the on-site representative for the remote Retail Operations team on facilities matters
  • File facilities maintenance tickets in BEHelp with complete on-site details, and provide ongoing updates to the Retail Operations team through resolution.
  • Follow up on open tickets, coordinate with vendors and Retail Operations and confirm completion or work
  • Brief facilities vendors on issue context and observe work in progress and provide updates to Retail Operations.
  • Escalate time-sensitive or high-impact facilities issues with urgency.
  • Perform any other duties assigned or requested in relation to the position.

Qualifications:

• 1+ year of experience in operations, facilities, or a similar role; experience in loss prevention, security, or a distribution center environment is a plus.
• Familiarity with basic computer applications (email, ticketing system, messenger programs) to communicate. Comfort navigating between multiple software tools. Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with physical security technology (CCTV, access control, intrusion alarms) a plus; willingness and ability to learn these systems required
• Demonstrated ability to learn new systems, technology, and processes quickly
• Capable of working independently and collaboratively as part of a team.
• Ability to follow written or verbal instructions, following all safety rules and procedures.
• Strong oral and written communication skills.
• Ability to maintain confidentiality with sensitive information.
• Strong customer service orientation toward employees, visitors, and vendors.
• Ability to build and maintain positive working relationships with on-site and dispersed teams.
• Consistent reliability and punctuality for scheduled shifts

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More About Us

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

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