Concierge

Community Enhancement Concierge

OC - Ocala, FL 34481

Overview

Position Type Full Time Job Shift Day Education Level High School/GED or Equivalent Category Customer Service

Description

Job Summary/Overview

The Community Enhancement Concierge is responsible for delivering excellent customer service to the residents of On Top of the World Communities. This position serves as the very first point of resident contact for walk-ins, general phone, and email inquiries. This position provides a warm welcome to a customer friendly environment.

Essential Duties and Responsibilities

The following statements describe the principal functions of this position and the scope of responsibility but should not be considered an all-inclusive listing of work requirements. Individuals may be expected to perform other duties as assigned, including working in different areas to cover absences or balance the workload. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Interacts with residents, contractors, and guests via walk-in, telephone, or email to provide general information on community rules, modifications, work orders, amenities, etc.
• Builds and maintains relationships with residents by providing prompt and accurate service to promote customer loyalty
• Registers walk-in guests for the Community Enhancement Liaisons to assist
• Handles walk-in general inquiries
• Assists with voicemails and answering phones as time allows
• Handles resident processes and matters by company guidelines
• Analyzes information and evaluates on whether guest can be assisted at point of check in or if they need to see the Community Enhancement Liaisons.
• Responsible for keeping the lobby in a clean, presentable manner for our guests
• Responsible for restocking any snacks or drinks in the lobby that may be offered to our guests
• Effectively navigates databases utilized by the department
• Maintains a close working relationship with residents, visitors, and related OTOW departments
• Performs all duties in adherence to Company standards
• Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices

Maintains a positive and professional demeanor toward all residents, visitors, and co-workers

Performs other duties as assigned

Qualifications

Education and Experience:

• High School Diploma or equivalent required
• Previous customer service experience preferred

Skills and Knowledge:

• Must be able to read, write, and understand English with strong business written and verbal communication and listening skills
• Computer skills, including Microsoft Office, required
• Must be able to read, understand, interpret, and apply most community rules, regulations, and governing documents
• Must be outgoing, self-confident, enthusiastic, and motivated, with an understanding of human behavior and possess proven conflict resolution and problem-solving skills
• Strong organizational, decision-making, planning, and research skills
• Must have the ability to prioritize and manage a variety of tasks efficiently
• Strong humanistic skills, initiative, good judgment, and the ability to express thoughts clearly and simply

Personal Attributes:

• Strong interpersonal skills
• Honesty and integrity
• Team builder and team player
• Emotionally intelligent
• Self-motivated
• Strong work ethic
• Commitment to diversity, equity and inclusion