Service Advisor

Service Advisor

A Cocoa Ford Dealership Service Advisor serves as the primary liaison between customers and the service department, ensuring a seamless repair and maintenance experience. Responsibilities include greeting customers, documenting vehicle concerns, preparing repair orders, coordinating with technicians, providing estimates and service recommendations, communicating repair progress, and ensuring timely vehicle delivery. Service Advisors maintain high levels of customer satisfaction, promote maintenance services, process warranty claims, and help achieve dealership sales and retention goals while adhering to Ford Motor Company standards and procedures.

Pay Range: $30,000 - $120,000

Pay Type: Base + Commission

Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly and assess vehicle service and maintenance needs.
• Listen to and accurately document customer concerns, symptoms, and repair requests.
• Create detailed repair orders and ensure all required information is captured.
• Explain recommended maintenance and repair services, including costs and timelines.
• Schedule service appointments and manage workflow to maximize shop efficiency.
• Coordinate with technicians to communicate customer concerns and monitor repair progress.
• Provide customers with updates on vehicle status, additional repair needs, and completion times.
• Prepare and present estimates for repairs, maintenance, and warranty work.
• Review completed repairs with customers and explain services performed.
• Process payments, close repair orders, and ensure accurate documentation.
• Assist with warranty claims and verify coverage eligibility according to Ford Motor Company guidelines.
• Promote maintenance packages, accessories, and dealership service programs.
• Resolve customer concerns and ensure a high level of customer satisfaction.
• Maintain knowledge of Ford vehicles, products, recalls, and service procedures.
• Collaborate with technicians, parts personnel, and management to deliver efficient service operations.
• Track key performance indicators, including customer satisfaction scores, labor sales, and service retention metrics.
• Ensure compliance with dealership policies, manufacturer requirements, and safety regulations.

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.