Account Servicing Specialist

Why TrueAccord?

TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

About This Role

As an Account Servicing Specialist, you will serve as a critical analytical engine driving our data integrity and operational accuracy. Joining our fast-paced team, your primary goal is to independently solve complex account discrepancies, manage multi-system data flows, and ensure seamless inventory reconciliation to support our hyper-growth trajectory.

We are hiring for our class starting on October 5, with a schedule of Monday through Friday, 8 a.m.- 4:30 p.m.

What You'll Do:

• Analyze & Reconcile Data: Identify defects in client reports and source documents, resolving inventory balances, missing transactions, and file processing exceptions with precision.
• Manage High-Volume Operations: Triage daily correspondence, client requests, and management reports while maintaining an accurate and timely payment processing error rate below 1%.
• Navigate Multi-System Workflows: Seamlessly operate across multiple internal and external systems simultaneously to input data, resolve discrepancies, and audit records.
• Protect Sensitive Information: Handle confidential client and account-level materials with absolute discretion and in full compliance with established policies.
• Drive Quality Assurance: Perform internal audit procedures and deliver compliant, high-quality responses to both internal and external stakeholders.

Who You Are:

• Detail-Oriented Problem Solver: You bring 2+ years of experience in back-office, accounts receivable, or complex, multi-faceted environments, with a strong grasp of reconciliation processes.
• Tech & Data Savvy: You are highly proficient in Microsoft Excel (advanced skills required) and Google applications, with a proven knack for data analysis and reporting.
• Organized & Reliable: You excel at prioritizing multiple deliverables under tight deadlines, bring strong written and verbal communication skills, and value regular on-site attendance and punctuality.

$20 - $23 an hour For U.S.-based hires, the pay rate for this role ranges from $20-$23 per hour. The applicable pay rate for any individual hire depends on the geographic labor market associated with the employee's primary work location, as well as other factors such as relevant skills, experience, and qualifications. Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living. Below, you'll find a few example cities representative of each tier: U.S. Geo Tier 3 (i.e., Kansas City, Jacksonville, Indianapolis) We encourage you to speak with your recruiter to learn more about our compensation philosophy and to discuss our benefits, total rewards, and opportunities for growth, especially for those with collections experience.

What We Offer (Perks & Benefits)

• Flexible vacation
• Medical/dental/vision insurance
• Traditional/Roth retirement savings options
• Company-paid disability and life insurance
• Flexible Spending Account & Limited FSA
• Family-friendly parental leave, volunteer and voting time off
• On-demand wellness platform access for you and 5 friends and family
• PerkSpot discount program for 900+ merchants nationwide

Onsite & Physical Requirements

This is an onsite position based in our local office and regular, in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams.

This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.

Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required.

Dedication to Diversity & Inclusion

We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.