Veterinary Hospital Operations Manager

Eastern Carolina Veterinary Medical Center (ECVMC) is seeking a dynamic and experienced Hospital Operations Manager to join our leadership team. This high-impact role partners closely with the Hospital Administrator and Managing DVM to ensure hospital operations run efficiently, teams are supported, and exceptional patient care and client service are delivered across our growing specialty and emergency hospital.

Schedule: Full-time, Monday–Friday (with some weekends as needed)
Compensation: Compensation will be commensurate with experience and qualifications.

Benefits:

• Paid Time Off benefits available upon hire

• Veterinary Social Worker on Staff at Hospital Location

• Medical, Dental, and Vision Health Insurance Plans

• Discounted Employee Pet Insurance, Pet Services, and Supplies

• 401(k) planning with employer matching structure

• Referral Program

• Uniform Allowance

• Employee Assistance Program

• And more!

About the Role:

As the Hospital Operations Manager, you’ll serve as a key operational leader and strategic partner within the hospital management team. You’ll collaborate closely with the Hospital Administrator and Managing DVM to ensure daily operations, staffing, financial processes, and hospital programs run smoothly and efficiently. In the absence of the Hospital Administrator, you’ll act in a senior leadership capacity and decision-maker for hospital operations.

This role supports hospital growth, operational excellence, employee engagement, and regulatory compliance across all departments, directly contributing to both patient care delivery and business performance.

Key Responsibilities:

Hospital Operations & Strategy

• Support daily hospital operations and workflow efficiency

• Partner with hospital leaders to plan staffing and schedules aligned with caseload and budget

• Drive operational improvements, growth initiatives, and revenue optimization with leadership

• Resolve cross-departmental challenges to ensure consistent patient care and client experience

• Serve as OSHA/Safety Officer and maintain the hospital safety program

• Act as an operational resource across all hospital areas

Financial & Administrative Oversight

• Oversee DVM production tracking and reporting

• Support payroll, benefits communication, and financial processes

• Participate in revenue, expense, and budget oversight

• Assist with accounts payable/receivable and vendor coordination

• Submit expenses and required corporate documentation

Technology & Equipment Support

• Maintain proficiency with hospital systems (ezyVet preferred)

• Support technology, equipment, and vendor relationships

• Assist with troubleshooting, upgrades, and implementations

• Communicate system or equipment updates to teams

People & Culture Leadership

• Partner with leadership and HR on recruiting and hiring (including DVMs)

• Coach and support leaders in employee relations and performance management

• Assist with onboarding, training validation, and development planning

• Participate in performance reviews and recognition programs

• Promote positive culture and teamwork

• Track DVM and staff licensure/credentials

Qualifications:

• Proven leadership and hospital operations or practice management experience

• Strong knowledge of staffing, HR processes, payroll, and financial operations

• Solid accounting fundamentals including accounts payable and receivable

• Excellent organizational, multitasking, and problem-solving skills in a fast-paced environment

• Effective interpersonal, coaching, and conflict-resolution skills

• Strong written and verbal communication skills

• Proficiency with Microsoft Office and hospital/practice management software (ezyVet preferred)

• Ability to delegate effectively and achieve results through teams

• Demonstrated ability to drive change, improvement initiatives, and operational efficiency

• Commitment to teamwork, professionalism, and high standards of client and patient care

Why Join ECVMC?

Join a growing specialty and emergency hospital where you’ll play a key operational leadership role supporting hospital performance, team engagement, and exceptional patient care. At ECVMC, you’ll collaborate with a skilled, supportive, and growth-focused leadership team and make a direct impact on both hospital success and the delivery of advanced veterinary medicine.

Eastern Carolina Veterinary Medical Center is rapidly advancing toward becoming the premier animal referral and trauma center for coastal North Carolina, providing 24/7 emergency services and specialty care including Surgery, Orthopedics, Neurology, Oncology, and Rehabilitation.

If you’re ready to lead hospital operations that support exceptional medicine and an outstanding team, we’d love to meet you.

Wilmington, NC

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.