Field Services Engineer

Position Overview

Interested in this role You can find all the relevant information in the description below.

We are seeking a skilled and customer-focused CNC Field Service Engineer to provide on-site maintenance, troubleshooting, repair, and technical support for CNC machine tools. The ideal candidate will have hands-on experience servicing CNC mills and lathes, preferably including multi-axis machines up to 5-axis configurations, along with working knowledge of FANUC or Siemens CNC controls.

This position requires a willingness to travel regularly, including assignments that may last up to one week at a time. The successful candidate will be a self-starter with strong mechanical and electrical troubleshooting skills, excellent communication abilities, and a commitment to minimizing customer downtime.

Key Responsibilities

• Perform on-site maintenance, troubleshooting, repair, and servicing of CNC machine tools, including CNC mills and lathes.
• Diagnose and resolve mechanical, electrical, hydraulic, pneumatic, and control-related issues.
• Service and maintain multi-axis CNC equipment, ideally including machines with up to 5-axis capabilities.
• Troubleshoot CNC controls, alarms, machine parameters, and operational issues involving FANUC and/or Siemens control systems.
• Perform preventive maintenance, machine inspections, adjustments, and component replacements.
• Identify root causes of machine failures and implement effective corrective actions to improve reliability and performance.
• Travel to customer facilities to install, service, repair, and support CNC equipment as needed.
• Communicate technical findings, repair recommendations, and service updates clearly to customers.
• Maintain accurate service records, document completed work, and provide detailed service reports.
• Work independently in the field while maintaining a professional, safety-focused approach.
• Collaborate with internal technical support, engineering, and service teams to resolve complex machine issues.
• Provide technical guidance to customers on machine operation, maintenance practices, and troubleshooting when appropriate.

Required Qualifications

• Hands-on experience maintaining, repairing, or servicing CNC machine tools.
• Working knowledge of FANUC or Siemens CNC control systems
• Strong mechanical and electrical troubleshooting skills.
• Ability and willingness to travel regularly, including overnight and week-long assignments
• Ability to work independently at customer sites and manage service calls effectively.
• Strong problem-solving, communication, and customer service skills.
• Ability to read and interpret mechanical drawings, electrical schematics, and technical documentation.
• Valid driver's license and ability to meet company travel requirements.

Preferred Qualifications

• Experience servicing CNC mills and lathes, particularly multi-axis machines with up to 5-axis capability.
• Experience diagnosing and repairing complex CNC machine tool systems.
• Familiarity with servo drives, spindle drives, motors, feedback devices, encoders, and machine alignment.
• Experience with machine geometry, backlash adjustments, and precision measurement.
• Knowledge of hydraulic, pneumatic, lubrication, and coolant systems.
• Experience with CNC machine installations, commissioning, and machine startups.
• Technical training, an associate degree, or equivalent experience in mechatronics, industrial maintenance, electrical engineering technology, or a related field.

Ideal Candidate Profile

The ideal candidate is a hands-on technician who enjoys troubleshooting complex equipment, solving problems in the field, and working directly with customers. They are comfortable traveling for extended periods, adaptable to changing service needs, and capable of diagnosing issues across mechanical, electrical, and CNC control systems.

Candidates with experience servicing 3-axis, 4-axis, and 5-axis CNC equipment and familiarity with FANUC or Siemens controls will be particularly well suited for this role.

Work Environment and Travel

• Field-based position requiring travel to customer facilities.
• Travel assignments may last up to one week at a time, with overnight stays as required.
• Work performed in manufacturing and industrial environments.
• Occasional work outside standard business hours may be necessary to support customer production schedules. xhyhwjd

Success in This Role

Success will be measured by the ability to diagnose and resolve machine issues efficiently, minimize customer downtime, deliver high-quality service, maintain strong customer relationships, and represent the company professionally in the field.