Insurance Specialist

Description

The Insurance Specialist plays a critical role in managing insurance compliance and risk mitigation across our equipment finance portfolio. Reporting to the Insurance Manager, this position is responsible for reviewing insurance cancellation notices, validating active coverage, obtaining replacement policy information when applicable, and ensuring accurate documentation is maintained within our systems.

This role requires a high level of attention to detail, consistency, and comfort with routine, process-driven work. The successful candidate will demonstrate strong analytical skills, the ability to interpret insurance documentation accurately, and a commitment to ensuring our portfolio remains properly insured and compliant at all times.

Empowerment:

The individual in this position is empowered with the responsibility for taking ownership of their work, accuracy, and adherence to established processes and timelines.

We Offer A Full Benefits Package For Eligible Employees Including:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA, (as applicable)
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

Essential Duties & Responsibilities:

1. Insurance Cancellation Review & Resolution:

• Review insurance cancellation notices received via mail and electronic channels
• Determine whether coverage has been fully cancelled or replaced with a new insurance provider.
• Conduct outreach to customers and/or insurance agents to confirm coverage status when necessary.
• Obtain replacement policy details and insurance certificates when customers have transitioned providers.
• Ensure timely resolution of all cancellations to minimize insurance exposure.

2. Insurance Documentation & System Management:

• Upload and accurately index insurance certificates and policy documentation into internal systems.
• Maintain organized, audit-ready insurance records for all assigned contracts and assets.
• Track and monitor insurance status to ensure continuous coverage in accordance with company requirements.
• Escalate unresolved or high-risk insurance gaps as appropriate.

3. Renewal Support & Cross-Coverage:

• Serve as backup support for insurance renewals, including requesting updated insurance certificates from customers or agents.
• Assist with proactive outreach to obtain renewal documentation as needed.
• Support team coverage during periods of increased volume or team member absences.

4. Quality Assurance & Compliance:

• Ensure all insurance documentation meets internal standards and contractual requirements.
• Verify policy limits, loss payee language, effective dates, and covered assets for accuracy.
• Adhere to established insurance and compliance procedures to reduce portfolio risk.
• Participate in audits or reviews of insurance records as required.

5. Collaboration & Communication:

• Collaborate with Customer Service, Accounting, and other internal teams to resolve insurance-related inquiries.
• Communicate clearly and professionally with customers, insurance agents, and internal stakeholders.
• Provide timely updates on insurance status and outstanding items when requested.

Requirements

Required Education, Experience, Knowledge & Skills:

• High School Diploma required.
• Prior insurance administration or insurance processing experience required.
• Experience supporting renewals, cancellations, or compliance tracking strongly preferred.
• Prior insurance experience required (property & casualty, commercial trucking insurance, or related fields preferred).
• Exceptional attention to detail and accuracy.
• Comfort working in a structured, process-driven environment with some repetitive tasks.
• Strong organizational and time-management skills.
• Ability to work independently and manage assigned workloads effectively.
• Clear written and verbal communication skills.
• Proficiency in Microsoft Office/Google Suite and comfort working within internal systems and databases.
• Experience in equipment finance, leasing, or asset-based portfolios is a plus.
• Coachable and open to training and process improvement.
• Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical and drug screening.

Work Environment & Physical Abilities:

• Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
• Ability to communicate by providing verbal feedback in a professional manner.
• Ability to receive and analyze data and input into the computer.
• Normal range of hearing and vision.

Job Details:

• Type: Hourly
• Status: Non-Exempt
• Compensation Range: $25.00 - $28.00
• Reports To: Operations Manager
• Closing Date: Open Until Filled

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