Consumer Experience Leader (FT)

Inspired by Hard Work In everything we do, we honor the hardworking legacy of our founder, Hamilton Carhartt. We drive innovation by finding new, better ways to achieve success. We earn trust through honesty, integrity, and authenticity. We build lasting customer relationships by delivering solutions that prioritize their needs. Above all, we believe actions speak louder than words—because we are worn by the hardest‑working people of all. Position Details Position Location: Retail Location Department: D2C Reports To: Store Leader Job Classification: On‑site FLSA Status: Non‑Exempt Pay Rate: $20.40-$25/hr Associate Responsibilities Cultivate an environment of genuine consumer connection by focusing on delivering exceptional, engaging, efficient, and personalized consumer experiences. Support the Store Leader and Assistant Store Leader in telling the Carhartt story at the retail store level through consumer experience initiatives, visual merchandising, and visual standards. Foster a positive, collaborative team environment to help associates bring their best to work each day. Provide training, coaching, and feedback to associates, ensuring positive growth throughout their associate journey. Execute store controls and operating standards (policy and procedure administration) to help the store be profitable and provide a safe work environment. Communicate operational data, including product mix, trends, local competition, and events. Support revenue‑building strategies set by corporate and monitor performance metrics to achieve or exceed store goals. Assist with external partnerships and event promotions for the benefit of the store. Support execution of community engagement events and promote local community engagement. Participate in recruiting and identifying talent for all positions. Own individual development and professional growth. Required Education HS Diploma or GED required; College degree preferred. Required Skills And Experience 1 year of supervisory experience in a retail environment preferred. Experience in sales, customer service, merchandising, inventory control, and loss prevention. Knowledge of staffing, coaching, counseling, training, and development. Excellent organization, prioritization, and communication skills. Exceptional teamwork and collaboration skills. PC skills: POS systems and Microsoft Office. Physical Requirements And Working Conditions Typical retail environment; extended periods standing, typing on a computer. Moderate lifting (30–40 lbs). Retail hours. National travel required (up to 5%). On‑site location: work on site for all work‑related activities. Carhartt is a tobacco‑free workplace. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or other characteristics protected by law. All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret, or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee. #J-18808-Ljbffr Carhartt