Concierge (Remote) at VillaSport

Remote Concierge Professional

VillaSport Athletic Club and Spa offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our resort-style clubs are where fitness, family and community all come together. As a growth company with ambitious expansion plans, VillaSport is looking for talented and motivated people who can grow with us and deliver best-in-class customer service on a scale not seen in the industry. We are currently looking for a remote concierge professional to assist our members. If you are a high-performing, outgoing, service-oriented individual looking for a chance to make a difference, you belong at VillaSport. We offer a fantastic work environment, competitive wages, and a benefits package including a 401(k) plan with a generous company match of up to 4% of your compensation.

The concierge will be interacting with VillaSport members and home office. Their primary responsibility is to process all change requests from VillaSport members in a timely manner. They will need to be able to communicate effectively, organized, self-motivated, resourceful, and able to successfully handle multiple concurrent duties and assignments with minimal direct supervision. They will need to be available to work during peak club hours which could include weekends. This position regularly handles highly confidential information, credit card and bank account information.

Compensation and benefits include:

• Hourly rate of pay, based on relevant experience to the role. Full-time hours.
• Fully remote work environment.
• PTO.
• Benefits package.
• 401K with dollar for dollar match up to 4%.
• Complimentary club membership.
• Discounts on club products and services.

Responsibilities:

• Manage concierge que emails
• Process all online member add on requests
• Process all online member removal requests
• Process all online upgrade/downgrade request
• Process other membership forms as assigned to them
• Process refunds with provided guidelines
• Work closely with Member Account Representative in resolving issues for monthly billing
• Answer phone calls from members and assist with member needs
• Other duties as assigned by Supervisor.

Qualifications:

• Hospitality industry experience is preferred
• Highly organized and a self-starter. Excellent team player. Focused yet flexible. Excellent judgment.
• Comfortable handling sensitive information and confidential information.
• Strong computer skills.