Customer Support Specialist/Travel (Flexible Schedule)

HJB Travels

Customer Support Specialist/Travel (Flexible Schedule)

Raleigh, North Carolina, United States

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Job Description:

We are seeking a detail-oriented and service-driven Customer Support Specialist to assist clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment.

In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience.

Key Responsibilities:

Respond to customer inquiries via phone and email
Assist clients with travel questions, reservations, and general support
Provide accurate information about destinations, policies, and procedures
Deliver professional, friendly, and consistent customer service
Follow company standards and operational guidelines
Maintain clear documentation of customer interactions

Qualifications:

Strong communication and customer service skills
Previous customer service experience preferred but not required
Ability to work independently and manage time effectively
Comfortable using computers, email, and online tools
Detail-oriented with a solution-focused mindset
Interest in the travel industry is a plus

What We Offer:

Flexible scheduling (part time or full time)
Training and ongoing support
Growth opportunities within the travel industry
Collaborative and supportive team environment

HJB Travels

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Vacancy posted 1 day ago

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