Customer Service Representative

Job Description

Job Description

Roles & Responsibilities:
As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:

• Answer inbound phone calls promptly during business hours
• Respond to any voicemails and/or messages from answering service (if applicable)
• Respond to inbound email correspondence, forward on as appropriate
• Greet customers and all other visitors to the showroom (if applicable)
• Screen incoming leads/potential customers
• Schedule estimate appointments
• Quote product by telephone for clients/customers (if applicable)
• Assist Estimators with follow up on pending sales/ quotes by phone and/or email
• Strategically schedule work appointments for Installation Technicians, along with customers accordingly
• Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
• Check order confirmations from fabricators/vendors for size and pricing accuracy
• Filing of daily work orders and estimates
• Ordering of all office / shop supplies
• Keeping office clean/tidy

Qualifications & Educational Requirements:

• HS Diploma or equivalent
• All candidates must be able pass initial background check and drug test

Preferred Skills:

• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel)
• Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.