Medical Lab Technician

Posting Description At North Mississippi Health Services, our mission is to “continuously improve the health of the people of our region.” We aim to “provide the best patient and family-centered care and health services in America.” We believe that fulfilling our mission and vision calls us to embrace the best people who form incredible connections with our patients and families. We take pride in celebrating everything that makes you unique—your talents, perspectives, and passions. At North Mississippi Health Services, we believe in connecting your passion with a purpose. You know what connected feels like when you are part of our team. #WhatConnectsYou

JOB SUMMARY

The Medical Laboratory Technician at North Mississippi Health Services is responsible for coordinating the workflow of phlebotomists in the Specimen Processing area, ensuring accurate and efficient transportation of lab supplies and specimens, and following regulatory guidelines for specimen handling. This role involves effective communication with NMHS staff, patients, and family members, providing excellent customer service, and addressing service recovery when needed. The Technician plays a vital role in reporting accurate laboratory test results and maintaining quality control standards.

JOB FUNCTIONS

Supervision: Coordinates work‑flow of phlebotomists in Specimen Processing area. Distribution and Transportation: Assures accurate and efficient transportation of lab-related supplies, equipment and specimens. Specimen Handling & Processing: Follows regulatory guidelines in handling/processing of laboratory specimens. Specimen Handling & Processing: Follows proper policy for accurate patient identification and labeling of all specimens. Communication: Effectively communicate with all NMHS staff, patients, their family members and customers. Customer Service: Uses AIDET as applicable. Attends CARES training. When necessary, assures proper service recovery is done for patients and/or caregivers. Answers telephone in an polite and efficient manner. Employee Relations: Works as part of a team with all Pathology and NMHS employees. Reporting/Recordkeeping: Assures department testing, applicable to their area, is reported in an accurate and timely manner. Assists with meeting goals of department Performance Improvement initiatives. Assures appropriate documentation of all required instrument monthly maintenance and quality control. Education: Participates in continuing education programs to maintain and expand skills. Stays abreast of regulatory changes. Regulation: Adheres to NMHS/NMMC Policies/Procedures/Guidelines. Complies with appropriate Local/State/Federal policies/procedures/guideline/regulations/laws/statues. Adheres to College of American Pathologist (CAP) & Clinical Laboratory Standards Institute (CLSI) standards. #J-18808-Ljbffr North Mississippi Health Services