Front Desk Patient coordinator

About the Role:

Texas Vital Orthopedic & Spine Corp in Irving, Texas is looking for a friendly and organized Front Desk Patient Coordinator to be the welcoming face of our practice. In this role, you'll play a vital part in delivering an exceptional patient experience from the moment they walk through our doors. If you thrive in a fast-paced medical environment and love helping people, we want to hear from you!

Responsibilities:

Greet and check in patients in a warm, professional manner at the front desk

Schedule, confirm, and manage patient appointments using practice management software

Verify insurance eligibility and collect co-pays and patient payments

Maintain and update accurate patient demographic and medical records

Answer and direct incoming phone calls, responding to patient inquiries promptly

Coordinate referrals and communicate with insurance carriers as needed

Ensure the front desk and waiting area remain organized and welcoming

Requirements:

1+ years of front desk or patient coordinator experience in a medical or orthopedic setting preferred

Bilingual English and Spanish for Irving is a plus.

Proficiency with EMR/EHR systems and general computer skills

Strong communication and interpersonal skills with a patient-first attitude

Ability to multitask and stay organized in a high-volume clinical environment

Knowledge of HIPAA regulations and patient confidentiality standards

High school diploma or equivalent required; medical administrative certification a plus

About Us:

Vital Orthopedic & Spine Institute is a leading orthopedic and spine specialty practice serving the Fort Lauderdale community with cutting-edge care and a patient-centered approach. Our patients trust us for our expertise, compassionate staff, and commitment to restoring their quality of life. We foster a supportive and collaborative team culture where every employee is valued and empowered to make a difference.