Service Technician

Job Title

Affinity Truck Center is an established leader in new and used truck sales, parts and service, lease and rental, and financing. We have built our reputation on the work of our dedicated and experienced staff. We believe that our people are a key driver of our success. We offer a competitive wage and benefits package, a unique level of concern for our employees, and a stimulating work environment. At Affinity Truck Center, you can expect to be part of a team of people who care about their work, their clients and each other.

Job Responsibilities

• Helps in conjunction with all other staff, ensures the security of client's truck and property by applying protocols that are specific to their post.
• Completes diagnosis assigned equipment repair issues, accurately and completely.
• Prepares and passes on an accurate list of needed parts and repairs for review and authorization to Service Advisor.
• Secures current price quotes through the Parts Department if requested.
• Look up and document non-overlapping standard repair times (SRT). Communicates this information with the Advisor.
• Performs authorized repairs and adjustments in a consistent, high-quality, timely manner to a professional level.
• Communicates with parts department to obtain needed parts.
• Saves and tags parts of the job if under warranty or if requested by customer.
• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Endeavors to remain up to date on the latest technical information and service procedures.
• Understands and is fully capable of properly using all necessary test equipment and special service tools, pertaining to diagnosis and repair of appropriately assigned jobs.
• Manages repair strategy and vehicle downtime to effectively return downed equipment to productive service as soon as possible.
• Communicates findings, observations, and conclusions, to take adequate responsibility for their time investment on the job assignment and ensure stability.
• Takes adequate responsibility for time invested in job assignment and ensures salability.
• Performs all repairs within established standard repair times (SRTs).
• Aids the advisor in meeting deadlines and delivery of all promises made regarding assigned jobs and targets.
• Advises advisor of any complication immediately. Notify manager if necessary.
• Remains continuously aware of assigned workload while managing production time and repair promises.
• Ensures that repair order stories are kept up-to-date, accurate, and complete with concise descriptions, including cause of failure' and 'work performed.'
• Returns all shop tools and equipment promptly to assigned storage locations in clean, orderly, and usable condition.
• Attends all required service tech training sessions and Service Department meetings.
• Assists in instructing trainees as ordered by the Service Manager
• Knows, understands, and adheres to Dealership and Service Department policies, procedures, and protocols.
• Diagnosis any cause of malfunction and performs repair.
• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Documents all work performed and recommended on the repair order.
• Road tests vehicles when required.
• Supervises work of any apprentice technicians or mentee technicians assigned.
• Keeps shop area neat and clean.
• Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Operates all tools and equipment in a safe manner.
• Safeguards information system assets by identifying abnormalities, reporting suspicious activity and/or content, and contributing to the resolve of cyber security problems.
• Performs other duties assigned.

Qualifications

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to effectively communicate with a positive outlook and attitude is a must.
• Valid Driver license and ability to be insured by Affinity (Class A & C)
• Two-year college or technical school or six months to one-year training related experience/training or equivalent combination of education/experience

Work Schedule and Travel

Due to the nature of our business, and the duties of the position in particular, the actual schedule you will be required to work will vary based upon many factors, including, but not limited to, the business needs of our Company, the schedules of our customers, the season of the year, etc. You may also need to travel out of State for meetings, training, conventions, etc. You will be reimbursed for travel expenses in accordance with Affinity Truck Center's travel policy.

Physical Requirements

The physical requirements for this position include the following:

• Environment: Frequently works inside/outdoors in varying weather conditions and temperatures
• Environment: Occasional exposure to excessive loud noise
• Environment: Frequent Exposure to dust, gas, fumes, chemicals, etc.
• Lifting and carrying: Frequently lift and carry items weighing up to 90 pounds
• Bending, twisting, stooping, reaching: Must be capable of frequent twisting and bending down to pick up items from lower shelves, and reaching up for items stored at higher levels.
• Vision: Must have at least 20/40 acuity in each eye with or without correction.
• Hearing: Ability to perceive a "forced whisper" at a distance of 5 feet or less, with or without hearing aids.
• Mobility: Ability to enter and exit the vehicle safely and efficiently.
• Mobility: Capability to climb into and out of trucks, which may involve using steps or ladders. Must maintain three points of contact when entering and exiting trucks at all times.
• Dexterity in operating controls such as steering wheels, pedals, and gear shifts.
• Standing: Must be able to remain in a stationary position for a certain percentage of the workday, such as 50% or more
• Walking: Regularly moving about on foot within the work area, which may involve navigating through tight spaces or uneven surfaces.
• Hand Dexterity: Frequent use of hands and arms for grasping, fine manipulation, pushing and pulling, reaching, typing, etc.
• Sitting: Frequent sitting while using a computer, operating a vehicle, operating a forklift, driving a golf cart, sitting at a desk, attending meetings, trainings, seminars, etc.

Mental Requirements

The mental requirements for this position include the following:

• Ability to learn new tasks effectively
• Ability to take direction from others in a leadership and/or similar role
• Must have the capacity to follow and remember processes and procedures
• Must maintain focus on assigned tasks
• Ability to complete tasks independently without supervision
• Ability to communicate effectively with visitors, customers, and colleagues
• Ability to multi-task
• Ability to prioritize
• Ability to work alone
• Ability to work in groups
• Ability to assist customers in a friendly manner
• Ability to communicate with others in a professional and respectful manner
• Ability to problem solve
• Ability to analyze and resolve issues
• Ability to exercise discretion & confidentiality
• Ability to engage in ethical conduct and decision making
• Ability to adhere to all company guidelines, policies, and procedures
• Ability to take criticism in a constructive manner
• Ability to maintain focus over long periods while driving
• Capacity for quick decision-making in response to changing traffic conditions or emergencies

In addition to base pay, actual total compensation may vary based on hours worked, performance, skillset, eligibility for overtime, performance-based bonuses or commissions, and employer-paid benefits.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression