Lead Supervisor I

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity. Responsibilities Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience. Serve as a Brand Ambassador embodying Coach values and increasing brand awareness. Lead implementation of company initiatives and support full operation of the business. Maintain a growth mindset for business and personal development initiatives. Create winning teams and drive results: establish trust, maintain integrity, and support an environment of collaboration within the store and throughout the organization to promote a fair, positive, and inclusive culture among the team. Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience. Exemplify strong business acumen and execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs. Support the store with recruiting, interviewing, performance evaluation, and high-level training as needed. Provide necessary feedback and guidance to improve individual performance; hold team accountable for achieving individual and business goals. Adhere to and enforce team compliance with company policies and procedures in addition to store operational procedures. Assist in executing innovative strategies for exceptional customer experiences for both internal and external partners. Create a customer‑centric culture that prioritizes customer satisfaction and mentor the team on clienteling strategy to build long‑term customer relationships. Provide HR and conflict resolution support to the team and district in absence of leadership. Champion company resources to support a healthy work environment for internal customers. Qualifications & Requirements 1+ year of equivalent experience in managing competitive retail space at the Lead Supervisor level. Ability to bend, reach, stretch, lift, carry, and move at least 25 pounds; occasionally lift and carry product, cartons, props or fixtures up to 50 pounds. Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom. Competencies Courage: Provides direct, actionable feedback and faces difficult situations with honesty. Creativity: Generates unique ideas and connects unrelated concepts to produce innovative solutions. Customer Focus: Dedicated to meeting internal and external customer expectations and uses feedback to improve products and services. Dealing with Ambiguity: Copes with change, shifts gears comfortably, and acts without full picture. Drive for Results: Exceeds goals and consistently performs as a top contributor. Interpersonal Savvy: Builds rapport across all levels, uses diplomacy, and diffuses tense situations. Learning on the Fly: Learns quickly, adapts to new problems, and applies lessons for improvement. Strategic Agility: Anticipates future trends, creates breakthrough strategies, and guides the organization toward future success. Developing Direct Reports: Provides challenging tasks, frequent development discussions, and supports career growth. Building Effective Teams: Fosters morale, shares successes, and promotes a sense of belonging. Coach is an equal‑opportunity and affirmative action employer. All employment decisions are based on qualifications and the requirements of the position, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io. Base Pay Range $16.00 – $24.75 per hour Benefits Medical insurance Dental insurance Vision insurance 401(k) Paid paternity and maternity leave Commuter benefits Disability insurance Tuition assistance Location: North Carolina, United States of America #J-18808-Ljbffr FashionUnited