Hospitality Associate, Patient Services - Full Time

Hospitality Associate, Patient Services

The Hospitality Associate, Patient Services performs a wide variety of tasks and operations to support patients and staff by serving wholesome, attractive meals while maintaining strict sanitation requirements.

Responsibilities and Duties:

• Coordinates and collaborates with hospital floor staff, including RNs, CNAs, and other clinical staff to ensure meals are provided to patients in a manner to best support their nutritional and medical needs.
• Ensures patient information is correct and corresponds correctly with patient's name, room number, food order, food preferences, allergies, and diet pattern.
• Assembles all trays on-time for tray service according to diet manual while honoring patient preferences as dictated on diet cards.
• Ensures food trays are delivered to the correct patient and the food is served warm, promptly, and garnished.
• Interacts and converses with patients including asking patients about food preferences and opinions.
• Follows established procedures for "Late Trays" to ensure tray is complete within 30 minutes.
• Stocks refrigerator in nursing area and transfers warmers, containing food, to correct prep kitchen.
• Prepares side dishes accordingly.
• Receives and properly stores orders.
• Checks temperatures with Cook before food is served and assists Cook as needed when plating food.
• Researches and understands sufficiently diets and allergies.
• Disposes of waste properly and cleans all utensils and equipment after use.
• Uses the Three Sink Method to clean dishes as appropriate.
• Operates dish machine properly and records dish machine temperatures.
• Cleans dishwashing area after use.
• Labels and dates all items put in inventory.
• Actively listens to customers concerns, but does not bend departmental policies.
• Reports complements, complaints, and concerns to supervisor.

Education: High School Diploma or GED preferred

Experience: Previous food service experience and/or training preferred

Qualifications:

• Must be 16 years of age.
• Ability to perform on-the-job training required.
• Ability to do simple calculations and record keeping required.
• Ability to interact hospitably and respectfully with all ages and disabilities of hospitalized patients and assist with meal selection required.
• Ability to work with limited direct supervision from department leadership, remain on-task and work efficiently throughout the shift required.
• Ability to communicate effectively with all levels of staff and patients required.

Benefits:

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit valleyhealthbenefits.com.