Client Growth Executive, Emphasys PHA

Client Growth Executive

Aquila, a group within Constellation Software Inc., invests in category-defining B2B and B2G software businesses globally, providing long-term support and strategic guidance. Emphasys Software has been part of Aquila since 2008.

Operating across five specialized divisions, Emphasys provides mission-critical software that modernizes and streamlines complex processes for housing authorities, lenders, and government agencies in nearly every state. Through both products and services, Emphasys helps house roughly half of the families most in need in the country.

At Emphasys PHA, a division of Emphasys, we develop and support industry-leading software designed specifically for Public Housing Authorities across the United States. As a trusted provider in the affordable housing sector, our solutions help PHAs efficiently manage operations, ensure regulatory compliance, and deliver critical housing services to families and individuals in need. From applicant intake to rent calculations and unit inspections, our platform supports the full lifecycle of public housing programsempowering agencies to focus on their mission of providing safe, stable, and affordable housing.

Reporting to the Director of Sales and Marketing, we are hiring a Client Growth Executive to expand our footprint within the public housing sector, grow strategic client relationships, and help housing agencies maximize the value of their investment in our solutions. As our new Client Growth Executive, you will develop trusted relationships with housing agencies, identify opportunities for growth, guide prospects through the sales process, and help clients navigate evolving regulatory requirements and operational challenges. Balancing new business development, account expansion and consultative client engagement, you will proactively identify opportunities, deliver compelling product demonstrations, support RFP and proposal responses, and act as a trusted advisor to clients throughout their journey.

This is a full-time, fully remote position within the US with approximately 20% travel to attend client meetings and industry conferences and trade shows.

Purpose-driven work with measurable impact. You will work with public housing agencies that provide critical services to individuals, families, and communities across the country. By helping clients leverage technology to manage funding, maintain compliance, streamline operations, and deliver housing programs more effectively, you will play a role in supporting organizations whose work has a direct and meaningful impact on the people they serve.

Variety and ownership. You will manage the full client journey, from identifying new opportunities and building relationships to supporting product adoption and long-term growth. You will work with new and existing clients, collaborate across teams, and play a meaningful role in shaping how we grow our presence within the public housing market.

A market you can win in. You will represent a well-established solution in a specialized market, with opportunities to grow existing accounts, develop new client relationships, and expand our footprint across the public housing sector. With a competitive commission structure, strong earning potential, and the support of an experienced team, you will have the autonomy, relationships, and market opportunity needed to drive results and be rewarded for your success.

As our new Client Growth Executive, you will:

• Generate new business and expand market presence. You will identify, qualify, and pursue opportunities with Public Housing Authorities (PHAs) and related organizations. Leveraging industry knowledge, referrals, networking, trade shows, and outbound prospecting, you will build relationships with prospective clients, uncover business needs, and guide opportunities through the sales cycle.
• Grow and strengthen client partnerships. Acting as a trusted advisor to existing clients, you will develop a deep understanding of their operational challenges, compliance requirements, and strategic priorities. You will identify opportunities to expand product adoption, introduce additional solutions and services, and strengthen long-term client relationships.
• Lead consultative sales and solution development. You will facilitate discovery conversations, deliver product demonstrations, prepare proposals and RFP responses, and position software and professional services solutions that address client needs to help clients navigate complex regulatory and operational challenges while clearly articulating the value of Emphasys' offerings.
• Apply implementation expertise to drive client success. Leveraging your understanding of software implementation, onboarding, adoption, and change management you will support client transitions and professional services engagements, helping clients realize value quickly while building credibility and trust throughout the customer lifecycle.
• Collaborate across teams to drive growth and client outcomes. You will partner closely with Customer Success, Professional Services, Product, Support, Marketing, and Development teams to deliver a seamless client experience. You will maintain pipeline and account activity within the CRM, contribute to bookings growth, and represent Emphasys at industry events and customer engagements.

You bring:

• The public housing software and industry experience. You have experience with Public Housing Authority (PHA) software, affordable housing organizations, government software solutions, public sector clients, or related regulated environments. Ideally, you have participated in both selling software and supporting implementation activities, giving you a practical understanding of client needs before, during, and after a purchase.
• The software implementation and client lifecycle experience. You have participated in software implementations, onboarding programs, product rollouts, or change management initiatives. You understand what it takes to guide clients from purchase through implementation, adoption, and long-term success while balancing business objectives, stakeholder expectations, and operational realities.
• The software sales and account management experience. You have experience in software sales, account management, client success, implementation consulting, or a related customer-facing role. You know how to build trust, uncover client needs, navigate complex buying processes, and grow long-term client relationships.
• The consultative sales approach. You are skilled at asking thoughtful questions, understanding business challenges, and positioning solutions that create meaningful value. You are confident leading discovery conversations, product demonstrations, proposals, and presentations with both operational and executive stakeholders.
• The relationship-building and communication skills. You excel at developing rapport and trust with clients, colleagues, and partners. You are a clear and professional communicator who can adapt your message to different audiences and foster strong, collaborative working relationships.
• The growth mindset and adaptability. You are curious, resourceful, and energized by change. You thrive in evolving environments, embrace new challenges, and are motivated by continuous improvement. You are comfortable operating with a degree of ambiguity, taking initiative, and helping shape new approaches as the organization continues to grow and evolve.
• The entrepreneurial drive. You are a self-starter who takes ownership of outcomes, creates momentum, and looks for opportunities to add value. You are motivated by achieving ambitious goals, contributing to a growing business, and making a measurable impact on clients and organizational success.
• The technical proficiency. You are comfortable working with CRM platforms such as Salesforce, HubSpot, or similar tools and can effectively leverage technology to manage client relationships, track opportunities, and maintain pipeline visibility.

Join us. As an Aquila company, Emphasys Software brings together bright, talented people who aspire to excellence and share a commitment to upholding our mission: To be a company of outstanding people delivering vertical market software solutions through long-term partnerships with clients.

Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support.

Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for and want to play an integral role in changing an industry, apply to express your interest.

What you can expect from our interview process:

• A virtual interview with a Talent Advisor to discuss your interest in the role and organization. The conversation will be recorded using BrightHire, an AI-powered interview platform. More details will be shared when you are invited to interview.
• A virtual interview with the Director of Sales & Marketing, focused on your consultative sales approach, ability to build and grow client relationships, experience managing complex sales cycles, and understanding of software implementation and client success. This conversation will also explore your industry knowledge, adaptability, and overall alignment with the team and culture.
• A virtual interview with the Director of Professional Services, focused on your implementation experience, understanding of the client lifecycle, approach to stakeholder management, and ability to collaborate across teams to support successful client outcomes.
• A final virtual interview with the General Manager & CEO, focused on your communication style, growth mindset, organizational fit, and potential to contribute to the continued evolution and growth of Emphasys.

Aquila and Emphasys Software promote equal employment opportunities for all. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, marital status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business needs. We welcome and encourage applications from people with disabilities and accommodations are available on request.