Branch Manager

Branch Manager – TaosLocation: 2400 Taos, Austin TX, 78745 | Schedule: Monday – Friday 8:00AM - 5:45PM and rotating Saturdays: 8:45AM - 12:15PM | Salary Range: $60,000 - $73,000Austin Telco is seeking a dynamic and service-driven Branch Manager to lead the day-to-day operations of our Taos (South Austin) branch. This role is ideal for a collaborative leader who thrives in a member-first environment and is passionate about developing staff, driving operational excellence, and building strong community relationships.What You'll Do:Branch Leadership & Member ExperienceLead daily branch operations and ensure a welcoming, service-driven environmentBuild strong member relationships and advocate for financial literacyResolve complex member needs with professionalism, empathy, and sound judgmentServe as a visible, engaged leader in the branch and communityEnsure consistent, high-quality service delivery across all member touchpointsTeam Coaching & DevelopmentAttract, hire, coach, and develop a high-performing branch teamProvide daily guidance, feedback, and accountability to staffFoster a positive, collaborative, member-focused cultureSupport professional growth through training, mentoring, and performance managementModel Austin Telco's values of Respect, Empathy, Service, Integrity, and CooperationOperational ExcellenceOversee branch operations including cash management, vault and ATM controls, security, and regulatory complianceEnsure accurate execution of transactions, audits, and operational protocolsMonitor branch performance metrics and implement improvementsRecommend process enhancements to optimize efficiency and serviceProtect members and the credit union from fraud, scams, and unlawful activityPerform Notary and Medallion Signature Guarantee services as neededCommunity EngagementRepresent Austin Telco in the community with professionalism and enthusiasmParticipate in outreach, events, and partnerships that strengthen member relationshipsPromote financial education and support local initiativesBranch Network SupportProvide leadership coverage at nearby branches as neededCollaborate with the Regional Branch Manager and cross-functional partners to support organizational goalsRequirementsWhat You Bring:3–5 years of supervisory experience in a credit union or banking environment (or equivalent combination of education and experience).Strong leadership, time management, and organizational skills.Excellent communication and problem-solving abilities.A commitment to member service and a positive, professional attitude.Why You'll Love Working Here: We're more than a credit union, we're a community. At Austin Telco, you'll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more.Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals.Community Engagement: Volunteer opportunities and credit union-sponsored events.A supportive, mission-driven culture that puts people firstAdditional RequirementsGood credit standing (verified prior to interview)Successful background check and drug screening upon offerEqual Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.