Orientation and Training Center Manager (WMS 02)

Orientation and Training Center Manager (WMS BAND 02)

This recruitment will be used to fill one position in South Seattle, WA. Standard business hours are Monday – Friday 8 am - 5 pm. Work is done in an office environment. Ability to telework dependent upon supervisory approval.

Contact Information: Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or View phone number on click.appcast.io. For questions about this recruitment or to request a reasonable accommodation in the application process, contact Rachel Vaughan via email View email address on click.appcast.io. DSB Relocation Allotment: DSB offers, upon approval, a relocation bonus and allotment for those staff relocating and needing to make the move to, or across the beautiful state of Washington to join our team.

Who We Are: Washington State Department of Services for the Blind is "working together with individuals who are Blind, Deaf-Blind or Low Vision so they can flourish in their homes, communities, and workplaces." DSB's Vocational Rehabilitation program assists individuals with visual disabilities achieve gainful employment and economic vitality through integration into the nation's workforce, while assisting businesses with accessibility training, consultation, recruitment, and retention of qualified employees. Together, these services lead to the greater employment of qualified Blind, Deaf Blind and Low Vision individuals and more accessible and diverse businesses. DSB is a Public Service Loan Forgiveness - qualifying employer.

About this Opportunity The goal of DSB's Vocational Rehabilitation program is to assist in the stable employment and skills development of Blind, Deaf Blind and Low Vision agency customers. The Orientation and Training Center (OTC) contributes to the agency mission by providing intensive training and other experiences that empower students to increase their self-awareness, self-advocacy, alternative skills of Blindness, and employability to their maximum potential. The OTC accomplishes these goals through combinations of formal training in a classroom setting and a variety of community-based activities.

The focus of this position is to lead the OTC into alignment with the agency's culture, work and processes, and to assist the agency, staff and customers in achieving expected outcomes. This position is responsible for managing the programs and all customer activity performed by the agency in the Orientation and Training Center for residential and commuting students, located in the Seattle area. This position is responsible for a multi-disciplinary team of nine staff members and has an annual budget of over $1 million. The OTC annually provides assessment, adjustment to blindness, self-advocacy, adaptive skills of living and vocational training services to 60-100 Washington State residents who are Blind, Deaf Blind and Low Vision to gain competitive, integrated employment. To learn the full expectations and responsibilities of this position, email the recruiter: Rachel Vaughan @ View email address on click.appcast.io and request the full job description.

Duties

Duties associated with this position include:

• Communicate to staff, agency customers and external customers the Agency's scope and mission, the VR process, and the scope and impact of broader laws and regulations such as the reauthorization of the Rehab Act within the Workforce Innovation and Opportunity Act, Code of Federal Regulations, RSA technical guidelines, Americans with Disability Act (ADA), Washington State WAC 67-25, and DSB procedure
• Educate and incorporate the Agency cultural values and blindness expertise within teams and among external partners, including:
• Belief in customer abilities, safety, respect, dignity, and movement towards their maximum independence
• How targeted training, tools, high expectation and mentorship allow individuals with visual disabilities to achieve their life and vocational goals
• Promote diversity and champion the abilities of individuals with a disability
• Direct Communications
• Performance- and Team-orientation
• Accountability
• Promptly fill all vacancies in accordance with Collective Bargaining Agreement, state HR requirements, needs of agency and local team, and agency values for diversity/disability representation among the workforce
• Develop clear and feasible performance expectations through PDF and PDP process Provide clear, valid, and data-driven performance measurements and feedback to staff
• Identify performance gaps, and collaborate/communicate with staff to develop a plan to bridge gaps and assess progress and best fit for position
• Evaluate and monitor customer service delivery processes by conducting and analyzing case record reviews regularly to assure best practices are utilized, and federal & state regulations are followed
• Provide supports for student scheduling. comprehensive trainings and career experience for approximately 60-100 residential and commuting students annually
• Identify and address facility needs (training & residential)
• Analyze data and reorganize work to manage agency resources
• Provide direct marketing and orientation of program to DSB customers, DSB staff, and community members
• Maintain accurate data for program evaluation and reporting
• Utilization of data management reports to understand historical performance trends and identify anomalies and/or changes
• Consider skill gap trends, geography, distance and available staff in team makeup and organization of work, and in recruitment for vacancies
• Establish and/or revise agency and program policy & procedure
• Initiate, manage and guide agency program improvement projects
• Manage change process for teams; communicate, and implement change, addressing staff needs within change process
• Communicate agency performance and outcomes with teams, and strategize with teams for continuous performance improvements
• Communicate program updates within the teams, and communicate staff needs to management group
• Identify resource needs and strategize means for resolving needs
• Solicit and integrate customer feedback into improvement processes
• Develop systems to promote strong case documentation among staff
• Initiate, manage and guide agency program and process improvement projects
• Develop systems for internal controls for program processes, to review and analyze data that processes are followed and results are as expected
• Document staff performance issues, consistently and at appropriate level
• Maintain supervisory case documentation
• Act as mediator for resolution of staff-to-staff or customer-to-staff dispute
• Work to resolve all issues at lowest level
• Use collaboration and mediation techniques for win-win resolution where possible
• Keep agency mission the central focus in disputes and resolution efforts
• Follow appropriate procedures outlined in CSA or RSA guidelines for disputes
• As manager of OTC budget, manage contracts and procurement in accordance with state and agency regulations

Qualifications

Required Qualifications: To meet qualifications of this position, applicants must have a total of six (6) years of qualifying experience in. [OPTION 1] Six (6) years' experience in Public Administration and/or developing and managing adult educational training programs AND Expert knowledge of current rehabilitation teaching practices AND possess the competencies listed below. [OPTION 2] Bachelor's degree in Vocational Rehabilitation, Counseling, Public or Business Administration, Adult Education, or related field required AND Two (2) years' experience in public administration and/or developing and managing adult educational training programs In addition to qualifying with one of the above options, applicants must possess the following competencies:

• Leadership and Staff Development: Ability to lead, coach, and develop professional staff ability to set clear performance expectations
• Program and Operational Management: Ability to plan, organize, and manage daily program operations
• Regulatory and Policy Competence: Ability to interpret and apply federal and state vocational rehabilitation regulations, including WIOA, RSA guidance, ADA, and WAC 67-25
• Decision-Making and Judgment: Ability to make timely and sound decisions using data, precedent, and professional judgment; ability to navigate somewhat unfamiliar or evolving circumstances
• Financial and Resource Stewardship: Ability to manage program budgets, procurement, and contracts within state and agency policies
• Performance Management and Accountability: Ability to conduct evaluations, document performance concerns, and take corrective action consistent with HR rules and collective bargaining agreements
• Data Literacy and Analytical Thinking: Ability to use data systems, reports, and trend analysis to evaluate program performance
• Communication and Stakeholder Engagement: Ability to communicate expectations, policy guidance, program updates, and performance information clearly
• Change Management and Process Improvement: Ability to lead teams through change; ability to implement new initiatives and improvement projects
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