Front Desk Supervisor

Front Desk Supervisor

Maine Course Hospitality Group is a hospitality company built on Fun, Family, Integrity, and Respect. We are committed to Positively Impacting Lives-for our guests and our team. Join us and help lead an exceptional front desk operation while supporting a positive, guest-focused hotel environment.

We are hiring a Front Desk Supervisor to oversee daily front desk operations, support and coach front desk associates, and ensure consistent delivery of outstanding guest service. This role serves as a key link between front desk staff and hotel leadership, helping ensure smooth operations throughout each guest's stay.
Why Join MCHG

We offer competitive wages and excellent full-time benefits, including:

• Health, Dental, and Vision Insurance
• Life Insurance
• 401(k)
• Paid Time Off (PTO)
• Company Discounts
• Supportive and respectful work environment

Key Responsibilities

• Supervise daily front desk operations including check-in, check-out, reservations, and guest services
• Lead, coach, and support Front Office Associates to ensure service standards are consistently met
• Act as the first point of contact for guest concerns and assist with prompt, professional resolution
• Assist with scheduling, shift coverage, and ensuring proper staffing levels
• Ensure accurate cash handling, payment processing, and daily balancing procedures
• Monitor room inventory, rate changes, room assignments, and VIP arrivals
• Coordinate closely with Housekeeping and Maintenance regarding room status and guest needs
• Train new front desk team members and support ongoing performance development
• Ensure front desk procedures, brand standards, and company policies are followed
• Maintain a clean, organized, and professional front desk environment
• Communicate effectively with hotel management and all departments
• Serve as Manager on Duty as assigned
• Represent MCHG positively and professionally with guests, vendors, and the community
• Follow all company policies, procedures, and safety standards

Qualifications

• Previous hotel front desk experience required; supervisory experience preferred
• Strong guest service and hospitality leadership skills
• Excellent verbal and written communication skills
• Proficiency with basic computer systems; experience with hotel PMS preferred
• Strong attention to detail, accuracy, and ability to multitask in a fast-paced environment
• Professional appearance, positive attitude, and reliable attendance
• Ability to stand and walk for extended periods; lift 35-50 lbs as needed
• Must be available to work a flexible schedule including nights, weekends, and holidays
• Scheduled days off will be weekdays.

MCHG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.