Front Desk Supervisor
Courtyard by Marriott Portland Downtown Waterfront
Front Desk Supervisor Maine Course Hospitality Group is a hospitality company built on Fun, Family, Integrity, and Respect. We are committed to Positively Impacting Lives-for our guests and our team. Join us and help lead an exceptional front desk operation while supporting a positive, guest-focused hotel environment. We are hiring a Front Desk Supervisor to oversee daily front desk operations, support and coach front desk associates, and ensure consistent delivery of outstanding guest service. This role serves as a key link between front desk staff and hotel leadership, helping ensure smooth operations throughout each guest's stay.
Why Join MCHG We offer competitive wages and excellent full-time benefits, including:
Why Join MCHG We offer competitive wages and excellent full-time benefits, including:
- Health, Dental, and Vision Insurance
- Life Insurance
- 401(k)
- Paid Time Off (PTO)
- Company Discounts
- Supportive and respectful work environment
- Supervise daily front desk operations including check-in, check-out, reservations, and guest services
- Lead, coach, and support Front Office Associates to ensure service standards are consistently met
- Act as the first point of contact for guest concerns and assist with prompt, professional resolution
- Assist with scheduling, shift coverage, and ensuring proper staffing levels
- Ensure accurate cash handling, payment processing, and daily balancing procedures
- Monitor room inventory, rate changes, room assignments, and VIP arrivals
- Coordinate closely with Housekeeping and Maintenance regarding room status and guest needs
- Train new front desk team members and support ongoing performance development
- Ensure front desk procedures, brand standards, and company policies are followed
- Maintain a clean, organized, and professional front desk environment
- Communicate effectively with hotel management and all departments
- Serve as Manager on Duty as assigned
- Represent MCHG positively and professionally with guests, vendors, and the community
- Follow all company policies, procedures, and safety standards
- Previous hotel front desk experience required; supervisory experience preferred
- Strong guest service and hospitality leadership skills
- Excellent verbal and written communication skills
- Proficiency with basic computer systems; experience with hotel PMS preferred
- Strong attention to detail, accuracy, and ability to multitask in a fast-paced environment
- Professional appearance, positive attitude, and reliable attendance
- Ability to stand and walk for extended periods; lift 35-50 lbs as needed
- Must be available to work a flexible schedule including nights, weekends, and holidays
- Scheduled days off will be weekdays.
Vacancy posted 4 days ago
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