Customer Service Specialist

Job Title

Front End Service Associate

Job Description

$14.00 - $27.00/hr* Employment type may vary Shifts may vary

Role summary Front End Service associates are focused on compliance and customer service. They smile, greet and thank customers, process returns / refunds, and carry out financial transactions. Always ready to help with customer questions and needs, this role may require standing for long periods of time. For complete job duties and requirements, see the Job Description.

What you'll do You play a major role in how our customers feel when they leave the store. You might be the first, last, and sometimes only associate a customer interacts with. That's why it's so important to smile, greet, and thank every customer. You are an ambassador of Walmart. The pace can be intense, especially in the evenings, weekends, and holiday seasons. There are times when you must juggle several tasks in a short amount of time while helping customers: scan items, explain a price, bag items properly, count cash back, and keep your area clean--you get the idea! It takes a special person who is positive, can multi-task and has a passion for customer service and helping others. At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com. *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Cashier

• Smile, greet, and thank customers with a positive attitude
• Stand for long periods of time while checking out customers quickly and accurately
• Keep your area clean and presentable
• Answer customer questions and help them with their needs
• Be available to assist associates across the store as needed

Cart and Janitorial

• Ensure customers have a great first and last impression
• Gather carts from the parking lot
• Operate equipment to move carts from the parking lot to inside the store
• Clean restrooms, salesfloor, and parking lot as needed
• Have a positive attitude in all weather conditions.

#storejobs Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Benefits you'll enjoy

• Walmart+ Free shipping As a Walmart Associate, you're eligible to become a Walmart+ member. Enjoy benefits like free store delivery and shipping, fuel savings, and video streaming.
• Sam's Club associates are eligible for a Club Membership.
• Live Better U 100% covered Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
• Walmart Academy Grow your skills Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.
• Financial perks Enjoy 401(k) matching and stock purchase plans
• Wellbeing programs Access mental health resources and assistance programs for life's challenges
• Paid time off Take a break as needed for vacation, sick leave, holidays, parental leave, and more
• Career growth opportunities Training, leadership programs, and clear paths to advance
• Comprehensive health benefits Medical, dental, vision, and wellness programs for you and your family

Learn more Life at Walmart At Walmart, you're welcome for who you are, no matter your background, experiences, or perspectives. Our stores and services are for everyone, and so is our workplace. We believe different experiences drive our ability to better serve our communities and deliver affordable products across the nation. Here, your unique insights and ideas are encouraged, valued, and essential to creating a forward-thinking company that thrives on fresh ideas and dedicated teamwork. Since our founding, we've focused on bringing affordable essentials to families everywhere, and today, Walmart is one of the most recognizable names in retail worldwide. Join us, and help us continue our mission to bring everyday value and support to communities everywhere. We're driven by a commitment to make life better for millions of customers and support our associates with opportunities to grow, learn, and advance.