Resident Services Manager

Benefits That Matter A culture that provides you with a sense of belonging Competitive pay that values your contributions Generous PTO to disconnect or celebrate life milestones Paid 14+ holidays, including your birthday, to disconnect and celebrate Paid Parental Leave that begins after 90 days Paid volunteer time off to give back to your community Robust health plan options that begin within at least 30 days of your employment Yearly subscription to a meditation app for personal wellness An environment that provides you a voice to share your perspectives Employee Assistance Program (EAP) for access to confidential support services Company retirement options including 401(k) + matching & Roth account option Position Overview The Resident Services Manager oversees on-site daily customer service and resident retention tasks. Responsibilities include managing resident renewals, replacements, and conflicts, conducting prospect tours, executing marketing activities, and enhancing resident retention. The role may also involve additional on-site clerical or office tasks as required. Resident Management Managing all disputes between roommates. Handling of all resident replacements/relets. Manages resident's and guarantor's concerns to the best of their ability in an effort to minimize escalation to Community Manager. Responsible for customer service regarding questions/concerns. Regularly collaborates with the Maintenance Supervisor and Property Manager on recurring issues and work order updates, ensuring transparent communication with residents. Surveys & Reporting Work with the Director of Sales and Reputation Management, including regular check-ins, to ensure reputation goals are being met. Responsible for creating and executing quarterly Reputation Management Plans, and reviewing them with the Director of Sales and Reputation Management and Property Manager. Oversees resident surveys and focus groups to gather feedback, identify improvements, and shares findings with Property, Maintenance, and Regional Managers. Formulating necessary action strategies based on the feedback received from Focus Group discussions. Responsible for conducting resident experience calls (minimum of 10 per week). Leasing & Marketing Provide necessary support in marketing and leasing operations, which includes leading tours and following up with prospective residents. Responsible for planning, implementing, and performing marketing duties and tenant events. Compliance and Standards Ensure compliance with all company policies, procedures, and legal requirements. Uphold brand and company standards, ensuring that the property is consistently presented in an exceptional manner. Special Projects and Reporting: Collaborate with the Property Manager on special projects and assignments. Complete all assigned HR/People Operations-related tasks. Other Must be able to work a full shift / required work schedule on-site at the property. Must be available for additional hours including evenings, weekends, and overtime when necessary. Must be available to assist with move-outs, turn, and move-ins that extend beyond normal full-time hours. Must be able to lift and move objects weighing up to 50 pounds regularly, as required by the demands of the job. This may include bending, stooping, and lifting throughout the workday. Ideally, You'll Have High School Diploma or Comparable Degree, Demonstrated Leadership Skills 1+ years of property management experience Proficient in Office Products and Windows and Apple operating systems. You'll crush it if you have experience with Student Housing Experience Experience with Entrata software Organizational Structure Reports to: Community Manager Direct Reports: N/A Disclaimer Please note that job responsibilities, reporting lines, and duties outlined in this job description are subject to change to meet the evolving needs of the organization. As an Equal Opportunity Employer, Core Spaces celebrates diversity and is committed to creating an equitable and inclusive environment, which creates a sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are and the community they represent. #J-18808-Ljbffr Core Spaces