WAITER

Wait Staff

The Wait Staff is responsible for delivering food and beverage service to all customers with accuracy and efficiency, ensuring friendly, courteous, and professional experience. They play a key role in upholding the restaurant's quality standards and service excellence.

Complete any reasonable job-related tasks as directed by Lead Staff, Floor Manager, and General Manager.

Always maintain the highest standards of service and hospitality.

Function as a part of a team that benefits the Schilo's Team.

Ensure all tasks are completed by the end of the shift.

Arrive dressed and ready to set up for breakfast and lunch guests.

Report for duty in accordance with the roster and standards of appearance as outlined in the Employee Handbook.

Serve patrons with food and beverages in a positive and friendly manner.

Provide information to assist with food and beverage selections.

Present ordered choices promptly and efficiently.

Maintain dining ambiance with an enthusiastic attitude.

Upsell when appropriate.

Arrange table settings.

Always keep tables clean and tidy.

Deliver checks and collect payments.

Cooperate and communicate with all serving and kitchen staff.

Adhere to all relevant Health Department rules and regulations and customer service guidelines.

Qualifications and Requirements:

1-2 years of experience as a Restaurant Server.

High School Diploma.

Must have Food Handlers and TABC certification.

Proven experience in developing constructive working and interpersonal relationships with colleagues and customers.

1-2 years of experience with ordering information systems.

Strong critical thinking and problem-solving skills.

Team player with good time-management skills.

Excellent interpersonal and communication skills.

Active listening abilities.

Good physical condition.

Customer-centric approach.

Clear and effective speech.

Ability to lift and balance between 10 to 30 lbs.

Unwavering attention to detail and adherence to restaurant standards.