Senior Client Exec, Group Benefits - Hybrid DC

Client Executive (Group Benefits) – Washington, DC – Hybrid Location: District of Columbia Work Type: Full Time Regular Job No: 504789 Categories: Strategy & Innovation Application Closes: Open Until Filled In this role, you’ll spend your day building strong relationships with key clients, providing expert guidance on employee benefits, and collaborating across teams to solve complex challenges. Your proactive support and strategic insights will drive customer satisfaction, retention, and growth, directly impacting Mutual of Omaha’s success. By guiding re‑enrollment initiatives and ensuring seamless service, you’ll help deliver value that sets us apart in the marketplace. We offer a formal training program to set our Client Executives up for success starting July 23rd. What We Can Offer You: Estimated Salary: $100,000 – $125,000, plus annual bonus opportunity. 401(k) plan with a 2% company contribution and 6% company match. Applicants must not now, nor at any point in the future, require sponsorship for employment. What You’ll Do: Lead management of relationships with customers in the 500+ lives segment. Act as a trusted advisor for large, complex clients, delivering proactive consultative support, industry insights, benefit education, compliance guidance, and thoughtful plan recommendations. Own the success of your book of business, creating and executing strategic account and stewardship plans that drive growth, participation, and persistency. Partner closely with sales leaders to identify opportunities and expand relationships through thoughtful cross‑sell solutions. Guide re‑enrollment education and deliver strategies that maximize participation, premium, and showcase Mutual of Omaha’s unique offerings. Ensure a seamless client experience throughout the entire lifecycle by navigating and resolving issues across implementation, enrollment, billing, claims, underwriting, vendors, portals, and administrative processes, while collaborating across internal teams and external partners to drive operational effectiveness, customer loyalty, persistency, and account growth. Build lasting relationships and drive impact by anticipating customer needs, addressing concerns, mentoring new associates, leading cross‑functional initiatives, and recommending solutions that enhance satisfaction, retention, and overall account success. What You’ll Bring: Proven account management expertise, with 5+ years of direct broker/customer‑facing experience, including managing large national or strategic accounts with 500+ lives. Deep knowledge of group insurance and technical solutions, including benefit administration, plan design, distribution channels, and complex technology needs such as APIs and reverse file feeds. Strong business acumen and problem‑solving skills, with the ability to manage multiple priorities, investigate complex issues, provide alternative solutions, and collaborate across teams and stakeholders. Exceptional communication and relationship management skills, including presentation, negotiation, conflict resolution, and building trust with clients, brokers, and internal teams. Highly organized, agile, and compliance‑focused, with excellent project management skills, attention to detail, knowledge of FMLA, PFML, ADA and other compliance requirements, and a track record of independent judgment and leadership across accounts. State Life, Accident and Health license for all states within the office’s assigned territory, or the ability to obtain within 90 days of hire. Travel required: 35–40%, including weekly meetings at the sales office and client or broker visits 2–3 times per month, with fluctuations based on time of year and business needs. Ability to work at the Washington, DC office in a hybrid environment. Promotion of a collaborative culture, valuing different ideas and opinions, and listening courageously, remaining curious in all that you do. We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! #J-18808-Ljbffr Mutual of Omaha