Delivery Service Manager

Job Description

Job Description

• Develop and manage processes designed to Recruit, Train, Coach, and Retain driver and support staff ensuring adequate workflow and synergies
• Develop and refine an exceptional experience for customers taking delivery
• Proactively mediate and resolve any customer concerns or escalations
• Help control expenses, including staffing, supplies, and services
• Develop and implement safety programs focused on both driving, lifting, and handling
• Conduct routine audits of delivery staff to ensure minimum service standards are being met
• Evaluate and document work performance of assigned personnel and conduct routinely.
• Meet routinely with delivery personnel to communicate issues, new processes, and concern
• Work with Warehouse Operations manager to routinely improve product flow from warehouse floor to delivery units
• Continually review and amend delivery staff job description as deemed necessary
• Enforce disciplinary measures as necessary and provide assistance to HR in maintaining all discipline files on delivery personnel as needed.

Requirements

• At least 5 years management experience in a food or beverage distribution/logistics environment.
• Working knowledge of current DOT Compliance and a basic understanding of OSHA safety regulations
• Hold a valid Class A Commercial Driver’s License

Benefits

401K

Health Insurance Benefits

Company Vehicle