Personal Lines Client Service Manager

Personal Lines Client Service Manager

At Gallagher, we're united by a commitment to one another's growth and the pursuit of shared goals. We're looking for a Personal Lines Client Service Manager to join our Personal Lines team and help us deliver exceptional service to our clients. The work schedule is Monday through Friday from 8:30 a.m. to 5:00 p.m. If you're passionate about building relationships, solving problems, and making a real impact, this could be the perfect role for you.

In this role, you'll be the go to person for our clients, helping them navigate their insurance needs with confidence. You'll provide personalized service, answering questions about policies, endorsements, and claims, and offering solutions to meet their needs. Whether it's discussing auto, homeowners, or umbrella policies, you'll ensure our clients feel supported every step of the way. You'll also play a key role in maintaining accurate client and policy data, using Gallagher's technology to streamline processes and improve service quality. By collaborating with your team, you'll help secure existing business and drive the sale of additional services, all while managing multiple priorities with ease.

Here's what you'll bring to the role: You'll hold a bachelor's degree or equivalent experience and demonstrate a commitment to client service. You'll hold an active Producer's license or be willing to obtain one within 90 days of hire. You will have stellar active listening skills and give your clients thorough coverage reviews. You'll use written and verbal communication skills effectively and leverage technology to enhance productivity. You'll apply practical experience in client-facing customer service (preferred) and use Microsoft Office tools like Excel, PowerPoint, Outlook, and Word proficiently.

Competitive compensation, comprehensive benefits programs designed to support your well-being, career development opportunities, and ongoing learning are part of what we offer. A collaborative, people-first culture with accessible leadership and the opportunity to do meaningful work with global reach and local impact are also part of the package.