Client Success & Onboarding Specialist

The Client Relationship Associate (CRA) is a member of the client service team and works closely with Wealth Advisors, Financial Planners, clients, and several departments within the firm and plays a critical role in supporting client service, retention, and business growth. Essential Functions: Act as a point of contact and demonstrate a client-first attitude, addressing client inquiries and concerns. Actively work to meet and anticipate the needs of the Advisors and clients they support. Assist with all facets of new client onboarding process including opening accounts, client portal set up and access, and managing all related account documents between clients, advisors, and investment custodians. Manage client information – regularly update client relationship management (CRM) records by maintaining client profiles, information, and activities, utilize client portal, submit, and follow up on necessary paperwork. Handle all distribution and money movement requests. Serve as a liaison between client, custodian, and Advisors, as well as third parties. Schedule and organize client meetings for Advisors and coordinate presentation and meeting materials with Client Communications Associate Troubleshoot client issues promptly and effectively. Support the preparation of client presentations and other meeting materials. Utilize Bartlett’s compliance software to ensure proper recordkeeping. Assist with office administrative duties as needed. Knowledge, Skills, & Abilities: Collaborate with all internal departments and teams to ensure client needs are met. Adhere to all regulations and policies. Use extreme discretion, maintain confidentiality, and act with the utmost integrity. Work well under pressure and time constraints. Work independently to complete tasks in a timely and efficient manner while maintaining accuracy and attention to detail. Be organized, detailed-oriented, and able to multitask and prioritize workflow in a changing work environment. Communicate effectively with a wide range of people in a professional manner using tact, courtesy, and good judgment, both verbally and written. Be a team player, collaborative, and able to work with and through others. Minimum of 3 - 5 years of relevant work experience, preferably in the financial services/investment management industry. Associates or Bachelor’s degree in business from an accredited college or university or equivalent experience is preferred. Proficiency with Microsoft applications, including Outlook, Word, and Excel with advanced skills for exporting and merging information into documents and a demonstrated ability to use/learn advanced software, systems, and devices. Experience with CRM software (Practifi/Salesforce experience preferred), portfolio management platforms (Addepar experience preferred), and custodian systems (i.e., Schwab, Fidelity, Pershing). Experience or familiarity with electronic document repositories, e-signature, and PDF applications (i.e., Laserfiche, DocuSign, Adobe/Nitro). Proficiency in business English, composition, spelling, grammar, and punctuation and the demonstrated ability to efficiently compose and prepare correspondence and documents. A Top Workplace winning culture built on teamwork, integrity, and diligence. Engaging work environment. Opportunity for professional growth and development. A hybrid work schedule. Competitive salary and eligibility for annual firm profitability/individual performance incentive. Comprehensive benefits package including medical, dental, vision, life, and long-term disability insurance, flexible spending accounts and more. 401(k) plan with match and profit-sharing contribution. Generous paid time off. Paid parental and medical leave. Bartlett is an Equal Opportunity Employer #J-18808-Ljbffr Bartlett Co.