Customer Service Administrator

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.


Customer Service Administrator - Richemont | Fort Worth, TX

Role Overview


The Customer Service Administrator is responsible for the overall registration of time pieces, jewelry, and premium accessories at the Richemont Technical Center. These tasks include but are not limited to registering products, taking photographs, working closely with diagnosticians and providing a cost estimate for the repairs coming back from Manufactures. This position will report directly to the Cost Estimate Center supervisor.


Responsibilities

• Register products arriving for service in SAP based on business procedures by brand, financial structure and by customer type and equipment.

• Input the customer request and product conditions (based on aesthetic check).

• Take photographs of inbound products to ensure accurate representation of product conditions before repair.

• Ensure brand policies are correctly followed when creating the cost estimates to ensure accurate pricing based on Maison guidelines.

• Ensure that the factory cost estimate reflects the customer's request and that an explanation is provided when a different service and/or spare parts are proposed that do not align with the customer request.

Qualifications

• 2+ years employment in a production based environment preferred

• Previous SAP experience preferred

• Customer service experience preferred

We Offer
We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.


At Richemont, We Craft the Future!


Salary will be negotiated based on relevant skills and experience.


#Richemont #WeCraftTheFuture