Clinical Grievance Specialist

Clinical Grievance Specialist

Department: Quality Patient Safety

Location: Children's Health Dallas

Shift: Full-time; Monday through Friday 8:00a to 5:00p

Job Type: Onsite

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary: Manages the intake of grievances that come in through multiple formats (email, phone call, letters, inperson visits, and online reviews). Facilitates grievance and allegations of abuse investigations through the organization. Provides leadership, education, and mentoring to clinical stakeholders. Collaborating with multidisciplinary teams to resolve grievances and communicate outcome of the reviews with families.

Responsibilities:

• Coordinates and facilitates the investigation, review and disposition of grievances though interviews, medical record and literature reviews and utilization of appropriate investigative tools.
• Utilizes high level organizational skills to manage case load.
• Serves as an expert in safety science and patient safety processes and outcomes to assist clinical and organizational stakeholders with information to improve patient safety.
• Works, in partnership, with clinical stakeholders; aggregates and analyzes data; identifies opportunities to improve patient safety and patient experience; identifies trends and patterns related to grievances; develops conclusions and makes recommendations through data and case presentations to appropriate committees and/or teams.
• Conducts special projects / audits as assigned.
• Collaborates with Accreditation and Regulatory Compliance to support necessary processes and documentation of event reviews. Services as a super user of various software systems such as, Excel, Power Point, Word, EPIC; able to design and develop necessary patient safety reports.

How You'll Be Successful:

WORK EXPERIENCE: At least 5 years' experience in a healthcare or clinical environment and an advanced degree Required. At least 7 years Experience in a healthcare or clinical environment Required.

EDUCATION: Four-year Bachelor's degree or equivalent experience BSN Required. Graduate or professional work or advanced degree; or equivalent experience Preferred.

LICENSES AND CERTIFICATIONS: CPPS or CPXP 1 Year Required. Current license to practice professional nursing in the State of Texas Upon Hire Required.

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Holistic Benefits How We'll Care for You:

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.