Sales Admin & Cust Service B4 III - USA

Job Description

Job Description

Location:

1 day Onsite (Wednesday) & 4 days remote (Monday, Tuesday, Thursday & Friday)

Salary Range:

Competitive salary based on experience

Introduction

The role provides front-line, queue-based customer support through inbound and outbound phone interactions, as well as email and other digital communication channels. The role is responsible for responding to inbound customer inquiries, managing customer requests, and supporting product administration scheduling, order management, and delivery activities for Radioligand Therapies (RLT). The Associate serves as a primary point of contact for customers, ensuring inquiries and requests are handled accurately, efficiently, and in accordance with established processes and compliance requirements.

Required Skills & Qualifications

• Bachelor's degree required.
• Fluent English required; additional languages desirable.
• 1 year of experience in healthcare, pharmaceuticals, biopharmaceuticals, life sciences, or a related healthcare environment required.
• Experience providing customer, patient, provider, or healthcare professional support in a phone-based service environment required.
• Applicants must be able to work directly for Artech on W2.

Preferred Skills & Qualifications

• Experience in pharmaceutical or biopharmaceutical customer services, patient services, healthcare operations, or related functions preferred.
• Experience supporting oncology or specialty pharmaceuticals preferred.
• Salesforce experience preferred.

Day-to-Day Responsibilities

• Provide customer support for product administration scheduling, order management, and delivery activities for Radioligand Therapies (RLT).
• Respond to customer inquiries, providing accurate and timely information and partnering with cross-functional stakeholders to resolve issues.
• Manage customer inquiries and cases from initial contact through resolution, including phone and email outreach, case documentation, follow-up, and appropriate escalation.

Company Benefits & Culture

• Comprehensive benefits package including health, dental, and vision insurance.
• Opportunities for professional growth and development.
• Inclusive and collaborative work environment.

For immediate consideration please click APPLY to begin the screening process with Alex.