Dolphin Store Manager

As a Store Manager, you are the heartbeat of your store—leading with purpose, driving performance, and creating unforgettable customer experiences that reflect the Coach brand. You set the tone for an inclusive, collaborative culture and empower your team to exceed expectations in a fast‑paced retail environment. Responsibilities Lead your store to success by driving sales, profitability, and productivity across all channels. Execute strategic business plans while remaining responsive to evolving customer needs and local market trends. Champion a service‑first culture, delivering exceptional experiences through personalized clienteling and service excellence. Resolve customer concerns with empathy, urgency, and professionalism. Inspire, coach, and develop a diverse, high‑performing team that thrives on collaboration and results. Set clear goals, provide meaningful feedback, and celebrate individual and team achievements. Recruit, onboard, and retain top talent who reflect the values of the Coach brand. Oversee daily operations including inventory management, payroll, and loss prevention. Ensure visual merchandising and store presentation meet brand standards and inspire customers. Optimize staffing and scheduling to meet business demands and deliver seamless service. Foster a welcoming, inclusive environment where every team member feels valued and empowered. Communicate effectively with your team, peers, and corporate partners to align on goals and initiatives. Serve as a brand ambassador, representing Coach in the store and throughout the community. Schedule Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays). Qualifications 1–6 years of leadership experience in retail or service industries; luxury or fashion background is a plus. A combination of education and experience will be considered. A passion for leading people and building strong, motivated teams. A deep commitment to delivering best‑in‑class customer experiences that reflect Coach’s heritage and values. Strong business acumen with a focus on results and operational excellence. Exceptional communication and interpersonal skills that foster trust and clarity. Proficiency in Microsoft Office; experience with retail systems like labor management, inventory, and sales reporting tools. Knowledge of fashion trends and competition in the marketplace; curiosity for digital engagement and social media. A collaborative spirit and the ability to build strong vendor and community relationships. Ability to work in a fast‑paced environment. Strong English language proficiency. (for EU) Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom. Employee Competencies Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable feedback; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results. Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. People Manager Competencies Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulate paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. EEO Statement Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA). Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io. Benefits Base Pay Range: $70,000.00 – $114,000.00. Benefits include: Medical insurance Dental insurance Vision insurance 401(k) Paid paternity and maternity leave Commuter benefits Disability insurance Tuition assistance #J-18808-Ljbffr Tapestry, Inc.