Child Welfare Program Supervisor

CWS Program Supervisor

The Child Welfare Services (CWS) Referral Program Supervisor oversees the daily operations of the CWS program, ensuring high-quality service delivery and strengthened family functioning. This role provides leadership, supervision, guidance, and data oversight to staff working directly with families, ensuring timely assessments, effective linkage to community resources, and compliance with contractual expectations.

The CWS Program Supervisor reports to the Vice President of Foster Care and is located in Park Forest, IL. The schedule is full-time, onsite with some evenings and weekends required. The salary range is $68,000 – $70,000 (based on experience).

Essential Duties and Responsibilities

• Provide daily oversight of the CWS service team to ensure high-quality service delivery and effective family support.
• Assist staff with assessments, case planning, and responses according to agency policy and procedures.
• Supervise a team of five to six staff, providing weekly supervision and case consultation.
• Enter supervision notes into SACWIS within 48 hours.
• Guide and coach staff to strengthen service provision and maintain compliance.
• Monitor staff performance and engage in solution-focused responses when issues arise.
• Implement disciplinary measures when needed, following agency protocols.
• Facilitate team meetings, staffing discussions, and task delegation.
• Develop systems to track weekly documentation, assessments, and case progress.
• Monitor team performance against contractual benchmarks and program outcomes.
• Analyze and respond to dashboard metrics, internal tracking systems, and performance data.
• Ensure timely monthly billing to the Department.
• Support staff professional development and provide ongoing education.
• Assist staff in connecting families with appropriate community resources.
• Be available for crisis needs outside standard business hours when necessary.

Qualifications

Education and Experience:

• Master of Social Work (MSW) or related Master's degree required.
• Two years of full-time supervisory experience in a social work setting required.
• Experience working with youth, families, and diverse communities.

Knowledge, Skills, & Abilities:

• Strong understanding of child welfare systems, trauma, mental health, substance abuse, and family systems.
• Knowledge of community resources supporting children and families.
• Proficiency with Microsoft Office and SACWIS; ability to learn new systems quickly.
• Strong written and verbal communication skills.
• Excellent time management, organizational, and leadership abilities.
• Ability to manage multiple competing priorities and respond to crises as needed.
• Capacity for reflective practice, problem-solving, and data-driven decision making.

Certificates & Licenses

• Must possess or become certified in IDCFS CWEL, CERAP, and CANS (agency supports training).
• Valid Illinois driver's license and current automobile insurance.
• Reliable personal vehicle required for transporting clients.
• Must obtain and maintain First Aid and CPR certification within 3 months of hire.

Trauma-Informed Care Expectations

All employees are expected to use a trauma-informed approach based on the 5 S's:

• Safety – Creating physical and emotional safety for families and staff.
• Self-Regulation – Managing one's own emotions during challenging interactions.
• Supportiveness – Maintaining compassionate, respectful client relationships.
• Strengths – Identifying and building upon strengths in every family.
• Self-Care – Practicing strategies to reduce secondary trauma and burnout.

Working Conditions & Physical Demands

• Requires regular driving, home visits, and community-based work.
• Must be able to lift up to 50 lbs occasionally.
• Exposure to various environments, including outdoor weather and community settings.
• Moderate noise level typical of office and field environments.

Compensation & Benefits

• Salary: $68,000 – $70,000 (based on experience)
• Health, Dental, and Vision Insurance
• Disability & Life Insurance
• Paid Vacation, Sick Days, and Holidays
• Retirement Plan
• Employee Assistance Program (EAP)
• Discounts on services such as cell phones, restaurants, and more

Equal Opportunity Statement

Aunt Martha's Health & Wellness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.