Valet, (Part Time / Full Time)

Job Description

Job Description

MAIN DUTIES AND RESPONSIBILITIES:

• Maintain knowledge and communicate, scheduled daily activities, daily arrivals/departures, features and services provided by the hotel, hours of operation for each outlet.
• Promote positive relations with all individuals who approach the front circle and be a role model for LQA standards.
• Maintain the cleanliness, sanitation, and organization of front drive, hotel entrance, bell desk, storage and work areas.
• Maintain a positive work environment with high team member morale showing empathy and respect to team members and guests.
• Anticipate guest requests and requirements in order to satisfy them efficiently and promptly.
• Maintain confidentiality of hotel guests and pertinent hotel information.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, regardless of work volume or time of day.
• Escort arriving guests to guestrooms and orient them to the property as well as the features of their rooms.
• Assist guests with transportation needs.
• Remain in assigned post position, maintaining correct stance.
• Assist guests with luggage.
• Park and secure guest vehicles.
• Organize guest car keys and cars nightly so that they are in proper order for morning departures
• Assist as needed with in-room dining tray deliveries and pick up.
• Assist as needed with delivery of amenities, roll away beds, etc.
• Ensure that proper newspapers are delivered to guest rooms according to El Encanto standards
• Maintain a professional appearance, impeccable grooming and uniform standards.
• Satisfactorily communicate in English with guests, visitors, management and co-workers to their fullest understanding, both in person and on the telephone.
• Provide legible communication and directions.
• Understand guest inquires and provide responses.
• Promote positive relations with all individuals who approach the Front Desk and by telephone.
• Remain professional and courteous with demanding or difficult guests or situations, in order, to turn them to the positive.
• Focus on the guest needs remaining calm and courteous.
• Think clearly, quickly and make concise decisions.
• Prioritize, organize and follow up.
• Work well under pressure on any arrivals and/or departures within any given period of time.
• Focus attention on details.
• Ensure security and confidentiality of guest and hotel information.
• Ensure security of guest room access.
• Remain stationary at assigned post for extended periods of time, standing or sitting.
• Work cohesively with other departments and co-workers as part of a team.
• The management of all reservation calls and inquiries directed to the hotel in a courteous and efficient manner.
• The thorough knowledge of all hotel room types, room numbers and rate structure.
• The handling of all guest inquiries in a prompt and courteous manner, whether personally or by directing
• Ability to satisfactorily communicate in English and /or any foreign language with guests, management and co-workers to their fullest understanding.
• Provide legible communication.
• Accurately compute valuable mathematical calculations.
• Familiarity with yield management and cost controls.
• Enforce hotel’s standards, policies and procedures with the Front Office staff.
• Create and maintain a positive work environment to ensure an excellent work relationship with other departments and to ensure the guest expectations.
• Be a clear thinker analyze and resolve problems pertaining to hotel standards.
• Prioritize and organize work assignments and delegate work.
• Direct performance of staff and follow up with corrections where needed.
• Train and motivate staff on a daily basis to maintain a cohesive team.
• Focuses attention on details by doing daily rounds of the guest rooms and public areas.
• Remain professional and courteous with demanding or difficult guests or situations, in order, to turn them to the positive.
• Ensures security and confidentiality of guest and hotel information.
• Ensures that all special guest needs and expectations are met and exceeded.
• Prepares schedules, in order, to ensure budget expectations.
• Maintains excellent grooming and dress codes for all staff workers.
• Aware and practices safety and emergency procedures of the hotel.
• Use utilities and resources in a responsible manner to control wastage.