Customer Care Specialist Las Vegas, Nevada Operations

$21 - $23 per hour

Renewal by Andersen of NJ/NY Metro

# Las Vegas, NV# Customer Care Specialist* Full Time* OperationsAs a Customer Care Specialist for Esler Companies - Renewal by Andersen you will play an integral role for our Customer Service team. You will act as a point of contact post-installation for customers throughout the lifecycle of their project to improve the customer experience.## Job Details```Responsibilities- Contact all customers post-installation to ensure installation went smoothly and provide a path forward for any post-install issues or concerns, providing consistently excellent customer experience.- Manage back-end aspects of projects to ensure first time completion within provided timelines.- Close out projects with customers by next business day upon completion to collect feedback for recognition or improvement.- Based on this feedback, relay customer information as needed to other departments involved while following up on the customer's behalf. Provide feedback to sales and production management as needed.- Solicit online reviews from customers using, but not limited to, closeout calls, survey results, etc. via phone conversations and email.- Scan service orders and confirmation into the correct customer's electronic file.- Other duties as assigned.Qualifications- Customer Service experience or equivalent knowledge and skills.- Experience in a sales environment with a background in securing repeat/referral business with the proven ability to build rapport.- BA/BS degree or equivalent job experience is required. Customer Relations/Business Management background is preferred.- Proficient in MS Office Suite, Excel, email, PCS, iPad functions and any other basic computer functions.- Excellent communication and organizational skills to follow through with customer resolution.Benefits- Medical, Dental, and Vision Insurance- Teammate Assistance Plan- Tuition Reimbursement- 401k with 50% match up to 6% of your annual pay- Paid Time Off- Company Paid Holidays- Paid Volunteer Time- And more!Pay $21 - $23 hourly plus monthly performance based bonus potential.Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORYRenewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different - and better - window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.```## Customer Care Specialist### Las Vegas, NV - OperationscheckboxBy submitting this form, Andersen Corporation, Renewal by Andersen, and their subsidiaries and affiliates (collectively, \"we\") collect certain categories of personal information in connection with an application for employment. We may collect your name, postal address, e-mail address, phone number, Social Security number, date of birth, driver's license number, bank account information, passport number, and other personal identifiers to contact you, perform background checks, enter your information into our HR system if you are hired, process employee benefits and payroll if you are hired, and other human resource purposes. We may also collect prior work history, certifications, licenses, resumes, education records, and other professional or employment-related information to evaluate your application. Your information may be shared with background check providers, drug testing providers, or other third parties to verify information in your application or to facilitate background checks or drug screens. Typically, we retain personal information for the period necessary to fulfill the purposes outlined in our and, for California Residents, our, unless a longer retention period is required or permitted by law. Please note that in many situations we must retain all, or a portion, of the personal information to comply with our legal obligations, resolve disputes, enforce our agreements, to protect against fraudulent, deceptive, or illegal activity, or for another one of our business purposes. California residents have various rights related to their personal information, as more fully described in our and. For more information, please visit our and, for California residents, please visit our.
J-18808-Ljbffr Renewal By Andersen

Vacancy posted 3 days ago

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