Site Reliability Engineer

Site Reliability Engineer

Location: Morristown, NJ- 100% onsite from day 1 Experience Required: 6-8 Duration: 12+ months

The Platform Reliability Engineer operates and improves enterprise platforms that support IT operations, automation, observability, AI-enabled workflows, and business-critical services. The role ensures reliable, secure, scalable, and well-governed platforms through strong administration, SRE practices, release discipline, vendor coordination, self-service enablement, and continuous improvement.

Core Responsibilities

• Administer platforms, access, integrations, configuration, onboarding, agent registration, inventory, dependency mapping, and lifecycle records.
• Maintain platform availability, performance, capacity, recoverability, observability, security posture, and operational readiness.
• Plan and execute upgrades, patching, releases, regression testing, rollback readiness, and post-release validation.
• Manage vendor escalations, licensing consumption, platform utilization, plugin governance, roadmap alignment, and service improvement actions.
• Enable self-service through workflows, catalogs, knowledge articles, automation, runbooks, and simplified support processes.
• Support ITSM practices for incidents, changes, problems, requests, assets, configuration, releases, and knowledge management.

Required Skills and Qualifications

• 3–7 years of experience in platform engineering, IT operations, production support, DevOps, SRE, service management, or related technology roles.
• Strong knowledge of platform health, release management, patching, upgrades, regression testing, rollback planning, and production readiness.
• Hands-on understanding of SRE concepts such as SLIs, SLOs, error budgets, incident command, postmortems, toil reduction, and reliability reviews.
• Experience troubleshooting production issues using logs, metrics, traces, alerts, telemetry, dependency maps, and configuration data.
• Knowledge of observability, dashboards, alert tuning, anomaly detection, capacity management, performance analysis, and invocation frequency trends.
• Strong documentation, automation mindset, analytical thinking, communication, ownership, and cross-functional collaboration skills.

SRE Focus Areas

• Reliability and Resilience : Improve availability, recoverability, performance, capacity health, and operational readiness.
• Observability and Incident Response : Build dashboards and alerts, reduce noise, improve detection, support triage, escalation, restoration, RCA, and postmortems.
• Automation and Release Reliability : Reduce toil through self-service and workflow automation while supporting release gates, validation, rollback readiness, and post-implementation reviews.

Preferred Technical Experience

• Experience with observability, automation, AI/agent platforms, developer portals, workflow orchestration, Azure, APIs, integrations, containers, scripting, CMDB, asset management, discovery, and dependency mapping.
• Experience in regulated environments with audit readiness, operational controls, change governance, evidence retention, and compliance expectations.

Education, Experience, and Certifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field; equivalent experience may be considered.
• ITIL Foundation preferred; cloud, observability, automation, or platform-specific certifications are a plus.

Success Measures / KPIs

• Availability, uptime, performance, capacity health, and reliability trends.
• Change/release success, patch currency, upgrade readiness, and rollback effectiveness.
• Reduction in incidents, repeat issues, alert noise, MTTD, MTTR, and manual toil.
• Accuracy of agent inventory, dependencies, lifecycle, licensing, documentation, and audit evidence.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.