Senior Technical Writer

Title: Senior Technical Writer - User Assistance/ Product Management Location: Remote Duration: 5 months - Possible of extension Note: 30 hours a week budgeted Core Team hours: 10A-4P EST for collaboration and meetings Job Description: Creates, develops, plans, writes and edits operational, instructional, maintenance or test procedures for paper, multimedia or web-based publication. Conducts interviews with various users and technical staff to gather data for documentation. Researches and translates technical information into manuals and/or web-based documents for non-technical and technical users. May document engineering processes and specifications. Recommends formats responsive to technical and customer requirements. Produces products that conform to the company documentation and quality assurance standards. This opportunity sits within the Product Management organization and supports a specialized technical writing team responsible for producing high-quality content for strategic product initiatives. The team is intentionally lean and highly collaborative, consisting of two full-time Technical Writers and one contractor, creating an environment where individual contributions have significant visibility and impact. The primary focus of this role will be the Curriculex project, a key product initiative that is currently progressing toward a customer-facing pilot scheduled for Q4. As the product enters this critical phase, the Technical Writer will play an important role in developing and maintaining documentation that supports product readiness, customer engagement, and overall adoption. From an organizational perspective, the contractor will be embedded within the broader Product Management group while working closely with the Curriculex Product Management team on a day-to-day basis. Responsibilities and priorities will be guided primarily by Product and Program Managers, who will serve as the principal stakeholders and business partners. While there may be occasional collaboration with Engineering teams to gather technical information and validate content, the role is largely product-focused rather than engineering-driven. The work environment is collaborative, fast-paced, and aligned with product delivery milestones. Success in the role will require strong communication skills, the ability to partner effectively with cross-functional stakeholders, and comfort operating within a product management-led organization where documentation directly supports business and customer objectives. ROLE SUMMARY The User Assistance team for clients Higher Ed creates user-focused, data-informed, accessible, web- and mobile-based content to help students and educators use our products to accomplish their goals. We work hard to make sure we're in the right place at the right time, with just enough information to give our users the guidance they need, and we're constantly working to raise the bar in both our writing and our delivery. A culture of collaboration, with each other and with our partner teams, supports everything we do. As part of the Customer Success team, we get to work with people every day who have a passion for delivering exceptional customer experience, and have direct access to our users. We also work closely with product management, the Customer Service team, and the User Experience team to understand users' questions and pain points, to make sure our content is as useful as it can possibly be. Must Haves: Candidates should possess: A minimum of three years of hands-on MadCap Flare experience Proven experience authoring and publishing customer-facing technical documentation Strong ability to learn software products independently and document complex workflows for end users Experience working in cross-functional environments with Product Management teams Typical Day in the Role: Collaborating with Product and Program Managers to understand product features, enhancements, and user workflows. Testing and exploring the Curriculex application firsthand to gain a practical understanding of product functionality. Creating and maintaining end-user documentation that accurately reflects user tasks and product capabilities. Authoring, editing, and organizing technical content using MadCap Flare. Publishing documentation to the Ask client Support Site for customer access. Publishing and maintaining content within the Pendo Resource Center to provide in-product guidance and support. Participating in content reviews and revisions as the product evolves toward pilot and future releases. Occasionally engaging with engineering resources for technical clarification, though day-to-day interaction is primarily with Product Management stakeholders. REQUIREMENTS As the ideal new Senior Writer for the User Assistance team, you: Have least 7 years of experience as a software technical writer creating accessible, user-focused, context-sensitive end-user content Have a BS/BA degree with a technical background Have a portfolio of writing samples showing versatility, creativity, and innovation, ideally including user interface writing examples as well Are proficient with Madcap Flare (at least 3 years' experience) and HTML editors Have experience working with UX designers to create user interface text Have experience with Agile software development practices Have excellent written English with a good sense of style and the ability to write simple, friendly content Have experience working in a large, complex, and distributed organization, enjoy collaborating, and have the people skills to work well in teams Can adapt to our current ways of working while also bringing your experience and expertise to help us improve Master new products and features quickly and efficiently Can work with minimal managerial oversight, while keeping managers informed Have a positive and imaginative approach to problem solving, can accept feedback gracefully, and have the experience and judgement to discern when to accept it and when to push back Bonus points if you have Experience writing for the educational community (instructors, students, and administrators) Experience with a source control system like GitHub Familiarity with JIRA Spectraforce Technologies