Barista (Tipped) - The Parlor

Job Description

Job Description

Join the team behind four bespoke, destination restaurant and bar concepts at the Kimpton Era: Amasa, a street-level Latin Restaurant & Taqueria; Bar Rocco, an upscale NY Brasserie; The Parlor, an all-day coffee and cocktail lounge; and The Jade Rabbit, an Asian izakaya with 360-degree views of Rockefeller Center and Radio City.

Summary: The Barista is responsible for delivering high-quality coffee and beverage service while providing an exceptional guest experience. This role requires strong product knowledge, attention to detail, speed, cleanliness, and a hospitality-first mindset. The Barista consistently prepares beverages to company standards, maintains a clean and organized workstation, and engages guests in a warm, professional manner.

Responsibilities:

• Greet guests promptly, warmly, and professionally.
• Take guest orders accurately and efficiently, answering questions about menu items and ingredients.
• Provide recommendations and upsell beverages or food items when appropriate.
• Prepare espresso-based drinks, brewed coffee, tea, and specialty beverages according to established recipes and presentation standards.
• Properly steam milk, pull espresso shots, and handle coffee equipment with precision and consistency.
• Ensure beverage quality, taste, temperature, and appearance meet company standards.
• Accurately customize drinks based on guest preferences and dietary needs.
• Resolve guest concerns or complaints courteously and escalate issues to a supervisor as needed.
• Maintain a positive, welcoming demeanor at all times, even during high-volume periods.
• Operate the POS system efficiently and accurately.
• Handle cash, credit cards, and other forms of payment in accordance with company cash-handling policies.
• Balance cash drawer and report discrepancies to management.
• Maintain the cleanliness of coffee machines, grinders, counters, bar area, and guest-facing spaces.
• Follow proper sanitation, food safety, and health department regulations at all times.
• Perform opening, mid-shift, and closing side work, including restocking, cleaning, and equipment maintenance.
• Ensure supplies are stocked and notify management of low inventory.
• Work collaboratively with other front-of-house staff, kitchen staff, and management to ensure smooth service.
• Adhere to all company policies, including attendance, dress code, food safety, and workplace conduct.
• Follow all local, state, and federal health and safety regulations.
• Use equipment safely and report any maintenance or safety concerns promptly.

Must Haves

• Previous barista or coffee shop experience.
• Familiarity with espresso machines and coffee brewing methods.
• Knowledge of coffee origins, roasts, and basic latte art.
• Experience with point-of-sale systems
• Ability to work flexible hours, including mornings, evenings, weekends, and holidays.
• Strong guest service and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Ability to stand and walk for extended periods.
• Ability to lift to 25–40 pounds.

Employment Transparency

It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

We will endeavor to make a reasonable accommodation to the known limitations of qualified applicants and employees with a disability pursuant to the Americans with Disabilities Act and any applicable state and local laws, unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for a position or to participate in an interview, please contact the Human Resources department.

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities, including essential job functions, may change at any time with or without notice, to the extent permitted by applicable law.