Universal Banker

DuPage Credit Union has an immediate, full-time opening for a Member Service Associate (Universal Banker) at our Downers Grove location.


For over 70 years, DuPage Credit Union has been a trusted financial resource for members and the local community.
We support members through life's big and small moments by listening to their needs and working collaboratively to deliver the right financial solutions.

Our branch teams are relationship-focused, collaborative, and committed to creating exceptional Member experiences. We take a personalized approach to service by building meaningful connections, understanding Member goals, and providing recommendations that support long-term financial wellness.

Position Overview

The Member Service Associate builds and strengthens Member relationships through personalized service, proactive follow-up, and consultative financial conversations. This role supports everyday banking and lending needs, processes transactions accurately, and identifies opportunities to recommend products and services that support Members' financial goals while contributing to overall branch success.

Key Responsibilities
• Build and strengthen Member relationships through personalized service, proactive follow-up, and consultative financial conversations.
• Identify Member needs and recommend financial products and services that support financial goals and deepen Member relationships.
• Perform cash and non-cash transactions accurately while adhering to credit union procedures, regulatory requirements, and audit standards.
• Support account servicing and consumer lending activities, including loan applications, disbursements, and digital banking support.
• Collaborate effectively with branch team members and internal departments to resolve Member concerns, support operational success, and deliver exceptional Member experience.

Qualifications
• High School diploma or equivalent required; Associate degree or related coursework preferred
• Minimum 1-2 years of experience in a Teller, Senior Teller, Universal Banker, Personal Banker, or customer-focused financial services role required.
• Experience building relationships, identifying Member needs, and recommending financial products or services
• Strong communication, problem-solving, and interpersonal skills with the ability to create personalized Member experiences
• Ability to manage multiple priorities with accuracy and professionalism in a fast-paced, relationship-focused environment

Work Environment

Work is performed in a public-facing branch environment with frequent Member interaction. The role requires extended periods of standing at the teller line, intermittent walking, and regular use of computers and telephones, with seating available behind the teller line as operationally appropriate. Responsibilities may include occasional lifting and moving of equipment, coins, and supplies, as well as routine document handling. The position requires the ability to lift to 50 pounds on an occasional basis. Reasonable accommodation is available in accordance with the ADA and applicable laws.

Benefits
• Generous Time Off
• 401K match
• Incentive opportunities
• Calm Health Subscription
• Medical
• Dental and Vision
• Tuition Reimbursement
• Pet Insurance

Work Schedule

40-hour work week
Monday-Saturday, business hours

Our Values

At DuPage Credit Union, we are driven by our vision and values, which shape our culture and guide everything we do. These values reflect what we stand for and how we operate: Integrity. Innovation. Collaboration. Excellence. Empowerment.

By making these values central to all that we do, we can realize our vision of being a financial institution Where Financial Futures Thrive™.

Equal Employment Opportunity Statement

DuPage Credit Union is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and team members without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

DuPage Credit Union also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state laws.