Program Manager Learning and Development Operations and Engagement

Join Our Team At Hospital For Special SurgeryHow you move is why we're here. Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.Emp Status: Regular Full timeWork Shift: Not specifiedCompensation Range: $0.00 - $0.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.What You Will Be DoingKey ResponsibilitiesOwn one integrated learning calendar across the three directors' areas, and the project plan, RACI and weekly status for cross-team programs: milestones, dependencies and risks. Content and stakeholder decisions stay with the program owner, for example the Senior L&D Consultant.Run the monthly New Employee Orientation and the 30/60/90 and 365-day journey: logistics, communications, the per diem facilitator pool, and participant follow-up.Run cohort operations for leadership programs: nominations, mix of clinical and non-clinical participants, scheduling, materials, attendance and follow-up.Owns and organizes the facilitator pool with the Director, Leadership Development and the Senior L&D Consultant.Coordinate vendors and facilitators, and track program spend against the budget.Coordinate the shared calendar with the Educational Institute (EI) so learners see one offer.Compliance Follow-UpRun the campaigns and follow-up that keep compliance training on schedule, working from data the Systems Partner provides and rules the Director, Learning & Systems sets.Engagement, Marketing and CommunicationsBuild and run the learning communications plan: launches, campaigns and a Learning at HSS brand that makes development visible and easy to join.Lead adoption campaigns for LinkedIn Learning and Workday Learning, and for each new program, against agreed usage targets.Ensures consistent messaging, tools and ease of access across all applications, systems / platforms both internally and externallyInsight and ReportingOwn the learning scorecard: participation, engagement, completion, skills readiness, and business measures agreed with program owners. Use dashboards built by the Talent & Learning Systems Partner and add the narrative that makes them useful.Run post-program surveys and pulse checks, and bring findings to program owners with recommended changes.Intake and PrioritizationRun the single intake queue for Enterprise Learning Council (ELC), EI and HR requests, triage weekly and escalate trade-offs through the monthly capacity review.Operational ExcellenceUse AI and workflow tools to automate scheduling, reminders, reporting and first drafts of communications, and keep templates, checklists and playbooks current.How This Role Is MeasuredOn-time delivery of the learning calendar; programs delivered with high participant readiness and attendance – actively helping to drive impact. Ex. LinkedIn Learning penetration targets; compliance completion on schedule; scorecard issued on schedule and used in decisions; hours of manual work removed through automation.Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.