2nd Shift Resident Services Associate / Housekeeper

2nd Shift Resident Services Associate / Housekeeper

$21 - $22 per hour

About the Role As the 2nd Shift Resident Services Associate / Housekeeper you'll be the welcoming face of our community, the first to greet residents, families, and guests, and the first to answer the phone. This role is dynamic and hands-on; while you'll serve as the point of contact at the front desk, you'll also be on your feet providing support wherever is needed.

What We're Looking For

• At least 21 years old with a valid driver's license and clean driving record; able to valet park vehicles safely.
• Able to work Thursday-Monday 3:00pm to 11:00pm.
• High school diploma or equivalent (GED).
• Strong problem-solving, organizational, and multitasking skills in a fast-paced environment.
• Previous customer service experience, professional appearance, excellent communication and interpersonal skills.
• Adaptable and flexible to shifting priorities; willing to assist in various areas.
• Team-oriented with a proactive approach and attention to detail; reliable in completing tasks accurately and on time.
• Knowledge of the local community, preferred.
• Intermediate proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to communicate effectively in English with residents, guests, and staff.
• Must meet local alcohol service requirements and obtain food handler permits within two (2) weeks of hire.

Key Responsibilities

• Create a positive first impression by performing valet parking services for residents and visitors.
• Deliver outstanding customer service by greeting residents, families, and visitors, answering calls, and anticipating the needs of residents, guests, and vendors.
• Respond promptly to emergencies, monitor resident call systems, and contact emergency services when necessary.
• Oversee building safety systems, including fire alarms; follow emergency procedures and assist residents during fires or severe weather.
• Handle administrative tasks such as scheduling transportation, maintaining accurate records, coordinating guest suite reservations, and ensuring suites meet RLC standards.
• Support community operations by assisting with room service requests, dining room coverage during peak times, event setup, and responsible alcohol service.
• Maintain cleanliness in common areas and ensure building security by locking and unlocking exterior doors at designated times.
• Welcome new residents and guide them through the orientation process for a smooth transition into the community.
• Manage office supplies, resident documents, and menus; perform clerical duties as assigned.

Benefits for Full-Time Employees

• Competitive compensation and benefits
• Access your pay anytime
• $341 benefit stipend per pay period to apply toward:
• Health, Dental, Vision
• Life Insurance
• Short- & Long-Term Disability
• HSA, FSA, LSA
• Accident & Hospital Indemnity
• Legal & Identity Theft Protection
• Paid Time Off
• 401(k) with employer match

Why RLC?

• Fast-growing, family-owned company with 60+ communities nationwide
• Supportive leadership in a beautiful, resort-style environment
• A purpose-driven role where you make a difference every day

Ready to Support with Heart? Bring your servant heart to a place that feels like family. Apply today, and our Team will follow up soon! Parkside Village Retirement Community

14501 E. Crestline Drive Aurora, CO 80015