Body Shop Manager & New Business Coordinator
DISCOUNT AUTO LLC
Job Description
Job Description
Job Overview
We are seeking a dynamic and experienced Body Shop Manager & New Business Coordinator to lead our collision repair operations and drive new customer acquisition. This pivotal role combines hands-on management of the body shop’s daily functions with strategic outreach to grow our client base. The ideal candidate will possess a strong background in automotive repair, excellent leadership skills, and a passion for delivering outstanding customer service. Your energy and proactive approach will ensure smooth shop operations while expanding our market presence, creating a seamless experience for customers and team members alike.
- Oversee all aspects of the body shop’s daily operations, including repair workflows, quality control, and safety compliance
- Manage and mentor a team of technicians, mechanics, and service writers to ensure high performance and professional development
- Coordinate new business opportunities through community outreach, networking, and establishing relationships with insurance companies and fleet clients
- Develop and implement strategies for upselling additional services such as alignments, oil changes, brake repairs, suspension work, tire services, transmission repairs, diesel engine repairs, shocks & struts, air brake systems, and other automotive diagnostics
- Ensure accurate auto estimating, service writing, and documentation for each repair job to maximize profitability
- Maintain excellent customer service standards by communicating effectively with clients throughout the repair process and resolving any concerns promptly
- Monitor inventory levels of parts and supplies necessary for efficient operations while managing cash handling procedures securely
- Stay current with industry trends and technical advancements in automotive repair including automotive diagnostics, mechanical knowledge, and specialized services like auto body repair or air suspension systems
- Proven dealership experience with a strong understanding of auto service management practices
- Hands-on mechanic experience with automotive diagnostics, repairs (including transmissions, brakes, shocks & struts), and vehicle maintenance procedures
- Demonstrated success in upselling services and increasing revenue within an automotive environment
- Knowledge of auto estimating software and service writing processes
- Familiarity with automotive repair specialties such as tire service, oil changes, suspension work, diesel engine repairs, alignment services, and auto body repairs
- Excellent customer service skills with the ability to communicate technical information clearly to clients
- Previous leadership experience managing a team of technicians or service staff in a fast-paced shop setting
- Ability to handle cash transactions accurately while maintaining compliance with financial procedures
Vacancy posted 22 days ago
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