Medical Receptionist

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description


The Medical Receptionist will provide excellent customer/patient services via phone and in person; referring callers to the appropriate departments; making appointments for patients according to established office protocols; assisting patients/clients with forms.

Position Requirements

JOB DUTIES:

• Performs day to day administrative functions and general office duties including but not limited to copying, faxing, filing, answering phones and data entry
• Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).

• Schedules patient flow to clinic based on predetermined appointment arrangements to allow the practice to serve an adequate number of patients as established by grant requirements.

• When scheduling appointment, carefully screens patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.

• Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to the practice policies and HIPAA requirements.

• Maintains patient waiting areas, office files and front desk areas in a manner that is organized and neat.
• Informs patient of any existing balance noted in computer and request patient be prepare for any payment due at time of visit.
• Verity's method of payment for service and collects data and or payment as appropriate.
• Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to the office manager
• Performs other duties as may be required.

JOB REQUIREMENTS

Education and/or Experience

• High School Diploma or GED
• Prior administrative and clerical experience in clinical setting highly preferred
• Familiar with medical terminology

Required Knowledge, Skills and Abilities

• Be able to work effectively as part of a team.
• Good organizing, coordination and office skills
• Customer service orientation and good phone etiquettes
• Computer literate; knowledge and skill in the operation of computer systems and applications (medical software e.g. ECW/Medisoft and productivity software e.g. MS Office)

WORK ENVIRONMENT

All work is performed within a standard health care/primary care clinical setting.

Full-Time/Part-Time
Full-Time

Tags

Pay Rate

This position is currently accepting applications.