Account Manager

Employee Benefits Account Manager

Location: Hybrid across the western and southern suburbs

Position Summary:

We are seeking a licensed and experienced Employee Benefits Account Manager to join a growing benefits team. This individual will be responsible for servicing group benefits accounts and supporting clients with their health and life insurance needs. The ideal candidate is proactive, detail-oriented, and committed to delivering a high level of client service in a fast-paced environment.

Key Responsibilities:

• Manage day-to-day servicing of assigned employee benefits accounts, including renewals, enrollments, terminations, and ongoing plan administration
• Serve as the primary point of contact for clients, building and maintaining strong relationships with employers, carriers, and internal teams
• Ensure accurate and timely delivery of plan documents, communications, and required updates
• Coordinate with multiple insurance carriers and third-party administrators (TPAs) to resolve issues and ensure smooth policy issuance and renewals
• Partner with vendors and internal stakeholders to resolve billing issues and guide employees through claims-related inquiries
• Maintain accurate and up-to-date account and client records within the agency management system
• Stay current on industry trends, regulatory changes, and employee benefits product offerings

Qualifications:

• Active Life & Health Insurance license required
• 1+ years of experience in an employee benefits account management or servicing role
• Strong knowledge of group benefits products, including medical, dental, vision, life, and disability plans
• Excellent organizational, communication, and customer service skills
• Proficiency with Microsoft Office Suite required; experience with HubSpot CRM or ticketing systems is a plus

Preferred Traits:

• Client-first mindset with a proactive, solution-oriented approach
• Comfortable educating clients and assisting with employee enrollment support
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Compensation & Benefits:

• $55,000 – $75,000 base salary (based on experience)
• Remote work environment
• Summer Slow Down Program (1 Friday off per month, June–August for Account Managers)
• Unlimited PTO
• 401(k) with company match
• Medical, Dental, and Vision insurance
• Short-Term and Long-Term Disability coverage
• Term Life Insurance
• Quarterly team lunches