Client Care Specialist Supervisor/ Coordinated Entry Assessor

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

Client Care Specialist Supervisor / Coordinated Entry Assessor

Location: Peekskill, NY
Reports to: Chief Program Officer, Peekskill
Schedule: Flexible to meet 24/7 operational needs, including evenings, weekends, and holidays
Salary: $62,000+ medical and other benefits

Position Summary

Reporting to the Chief Program Officer- Peekskill, the Client Care Specialist Supervisor/ Coordinated Entry Assessor leads the Coordinated Entry process for all clients entering Jan Peek House. This role is responsible for client data entry, monitoring timeliness and accuracy of all records, and providing training and supervision to Client Care staff. Supervisory duties include overseeing the Coordinated Entry process and the daily operations of direct care responsibilities.

Key Responsibilities

Staff Supervision & Development

• Supervise, coach, and support Client Care staff to deliver high-quality, client-centered services
• Promote a culture of accountability, service excellence, and trauma-informed care
• Monitor staff performance, documentation, and adherence to program standards
• Lead and coordinate team meetings to communicate updates and ensure alignment
• Schedule, monitor and maintain training and documentation
• Other duties as assigned

Operations & Coverage

• Ensure 24/7 program coverage, including scheduling and emergency staffing as needed
• Enforce program policies and promote a structured, respectful environment for clients and staff
• Identify operational challenges and implement process improvements to strengthen program effectiveness

Coordinated Entry & Client Services

• Oversee client intake, assessments, and coordinated entry processes to support timely access to housing and services
• Enter client data and ensure timeliness and accuracy of all records

Qualifications

Education
Some college or trade school education, or 5+ years working in social services

Experience
Minimum of 2 years in a leadership or supervisory role

Requirements

• Knowledge of issues related to homelessness, mental illness, and trauma
• Proficiency with Microsoft Office products and databases
• Valid driver's license, insurance, personal vehicle, and clean driving record for at least 5 years

Skills & Abilities

• Strong commitment to social justice and equity
• Ability to work effectively with diverse populations
• Excellent time management and organizational skills
• Self-motivated and flexible, with the ability to adapt to urgent situations

To Apply

Submit a cover letter and resume at chhop.org/jobs . No calls, please.

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. CHHOP is an equal opportunity employer and welcomes everyone to our team.