Customer Service Representative

GEA is one of the worlds largest systems suppliers for the food, beverage, and pharmaceutical sectors. Approximately 18,000 employees in more than 50 countries contribute significantly to GEA's success - come and join them!
We offer interesting and challenging tasks, a positive working environment in international teams, and opportunities for personal development and growth in a global company.

Responsibilities / Tasks

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, were not just building equipment, were building lasting careers with an average employee tenure range from 8 + years, reflecting the strong culture, growth opportunities, and support we provide.

• Start strong Medical, dental, and vision coverage begins on your first day

• Recharge and refresh Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore

• Invest in your future A 7% 401(k) employer match helps grow your retirement savings faster

• Keep learning Take advantage of tuition reimbursement to further your education or skillset

• Live well Our wellness incentive program rewards healthy habits

• Get support when you need it Access to a confidential Employee Assistance Program for personal or professional guidance

• Save smart Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

• Manage incoming customer requests for GEA equipment, including spare parts and routing to the appropriate personnel.
• Handle shared inbox customer requests and respond to inquiries via email, phone, and portals in a timely and professional manner.
• Create and communicate offers efficiently using CRM/ERP (SAP) systems.
• Process orders, returns, and warranties while ensuring accuracy and attention to detail.
• Set up customer accounts and enter customer information into CRM, collaborating with the shared service center as needed.
• Interface with the parts warehouse and GEA factories for order fulfillment, including expediting urgent requests.
• Keep customers informed of order status changes that may impact delivery expectations.
• Collaborate across departments such as purchasing, logistics, accounting, and sales to provide timely resolutions.
• Balance multiple tasks and priorities, ensuring top-level service and response times.
• Perform additional tasks and assignments as directed by the department manager.
• Desired working hours 8:30AM - 4:30PM
• If youre driven by customer satisfaction and enjoy working in a team-focused, collaborative setting, this role offers an exciting opportunity to grow with GEA while playing a key role in delivering first-class service to our customers. Apply today and be part of a company that is shaping the future of industrial equipment solutions

Your Profile / Qualifications

• High School Diploma

• 3-5 years of experience in customer support roles, preferably within a B2B environment, order processing, or inside sales to industrial customers.
• Experience working with OEM factories and industrial suppliers is desirable.
• Strong ability to read and interpret customer requests accurately.
• Proven proficiency in SAP, CRM systems, and Microsoft Office. Must have the ability to quickly learn new software tools.
• Excellent multitasking skills with the ability to work under pressure in a fast-paced service environment.
• Self-motivated, detail-oriented, and highly organized, with the ability to work both independently and as part of a team.
• Strong communication skills, both verbal and written.
• Ability to type part numbers efficiently and enter data accurately into software systems.
• Ability to work in an open office setting and manage daily tasks that include sitting, typing, handling phone calls, and processing paperwork.

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