Dispatcher

Customer Service Coordinator/Dispatcher

Snell Services, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Customer Service Coordinator/Dispatcher to join our team at our Sterling, VA office.

Shift: Sunday - Thursday, 10am - 7pm

To be successful in this role, you must possess:

• Minimum of two years office or customer service experience (retail, hospitality, dispatch, etc).
• Excellent interpersonal skills with the ability to interact with all types of customers.
• Strong customer service attitude.
• Able to plan and schedule work rather than just react.
• Able to "think on your feet" to provide customers with needed information for their specific installation or repair.
• Ability to work as part of a team.
• Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.
• Pass pre-employment background check and drug screen.

Here's what makes us unique:

• Many family-oriented benefits
• Medical benefits
• Dental benefits
• Vision discount program
• Prescription drug coverage
• Company-supplied life insurance
• Paid vacation
• Paid holidays
• 401(k) plan with employer match